Senior Systems Administrator, IT

Position Overview

Agility Robotics is a pioneer in robotics, creating Digit—the first robot sold into workplaces globally. With advanced mobility, dexterity, intelligence, and efficiency, we build robots designed to work alongside people. We are seeking a Senior Systems Administrator to join our IT team, responsible for building core systems, driving automation, and improving our operational technology. This role is essential in reducing friction, ensuring secure and robust IT support, and supporting our mission to make businesses more productive and people’s lives more fulfilling.

Key Responsibilities

• Own the development of endpoint management and IT products across the organization.
• Design, develop, deploy, and maintain long-lasting solutions to reduce friction and support engagement.
• Identify trends in support tickets and build automation and process improvements to enhance efficiency and reduce risk.
• Collaborate with the IT team to manage inbound support requests and incidents, ensuring timely resolution per service level agreements.
• Provide top-tier customer support in-person, via our ticketing system, and through chat for escalated issues.
• Drive documentation and training initiatives to empower employees in effectively using corporate tools.
• Ensure secure configuration and access management of operational production tools.
• Participate in weekly sprints and IT projects as both a contributor and subject matter expert.

Required Qualifications

• 6+ years of experience deploying solutions and maintaining IT products as a systems administrator in a technical environment.
• Experience in a fast-paced IT support organization that prioritizes customer service, security, and innovation.
• Familiarity with operating systems including macOS, Ubuntu, and Windows.
• Proven experience driving product improvements and policies in tools such as Okta, GitHub, Slack, Google Workspace, NinjaOne, Zoom, and Jira.
• Ability to thrive as a regional operator on a geographically diverse team.
• Experience configuring and maintaining common small office networking products.

Preferred Qualifications

• Experience with discrete manufacturing.
• Experience in risk management within SOC 2 Type 2 environments.
• Familiarity with Agile frameworks to manage projects and deliver results with velocity.

Benefits & Perks

• 401(k) Plan: Includes a 6% company match.
• Equity: Company stock options available.
• Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
• Benefit Start Date: Eligible on your first day of employment.
• Well-Being Support: Employee Assistance Program (EAP).
• Time Off: For exempt employees, flexible, unlimited PTO and 10 company holidays (including a winter shutdown); for non-exempt employees, 10 vacation days, paid sick leave, and 10 company holidays annually.
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
• Parental Leave: Generous paid parental leave programs.
• Work Environment: A culture that supports flexible work arrangements.
• Growth Opportunities: Professional development and tuition reimbursement programs.
• Relocation Assistance: Provided for eligible roles.