Entry Level Customer Service Representative

Colony Ridge Landover 1 year ago
Cleveland, Texas, United States
On-site
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Key Responsibilities

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Required Qualifications

  • Previous experience in customer service, sales, or other related fields
  • Fluent in Spanish and English
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Required Skills

Active Listening
Complaint Resolution
Multitasking
Customer Service
Communication
Bilingual (Spanish and English)
Documentation
Troubleshooting