Entry Level Customer Service Representative
Colony Ridge Landover 1 year ago
Cleveland, Texas, United States
On-site
Full-time
Beginner Level (< 1 year)
Job Description
Position Overview
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Key Responsibilities
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Required Qualifications
- Previous experience in customer service, sales, or other related fields
- Fluent in Spanish and English
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Required Skills
Active Listening
Complaint Resolution
Multitasking
Customer Service
Communication
Bilingual (Spanish and English)
Documentation
Troubleshooting