Senior Business Analyst (University Registrar (OUR)) - Now Hiring

Position Overview

The Office of the University Registrar (OUR) is comprised of technical and functional experts on all functions of the Registrar's office, including protection and integrity of the student records, reporting compliance, institutional needs, data stewardship, technical enhancements, and business solutions. We are seeking a Senior Business Analyst to support Johns Hopkins University's preparations for a multi-year Student Information System (SIS) implementation. The role involves collaborating with cross-functional teams and stakeholders to articulate the current state, define business process requirements, communicate problem analysis and user stories, prioritize work based on strategic initiatives, develop clear selection criteria for the SIS RFP process, create and maintain documentation and training materials for system improvements, and assist with resolving production-related issues. In addition, this position supports core Registrar responsibilities – including protection of student records, data stewardship, and compliance – while providing cross-functional support within OUR.

Key Responsibilities

• Using a continuous improvement mindset, lead efforts to enhance and improve student systems; participate in maintenance, development, and testing phases of SIS and related software; and identify subject matter experts to ensure successful system enhancements.
• Conduct stakeholder interviews for data analysis, interpretation, and process design to identify, recommend, and resolve business problems related to student information systems, record maintenance, reporting and compliance, academic catalogue, and scheduling.
• Utilize analytic and process management tools to gather and analyze data, thereby improving business processes and workflows.
• Gather, synthesize, research, and summarize data to form actionable conclusions.
• Collaborate with divisional records/Registrar offices and subject matter experts to develop test cases, and coordinate user-acceptance testing for new projects, system enhancements, and bug fixes.
• Assist with various projects and general office functions as assigned.
• Establish an understanding of financial, business, and technological practices at the university to support detailed process documentation.
• Lead stakeholder discussions to develop project strategic plans and roadmaps by prioritizing requirements based on user impact, implementation cost, and solution availability; measure success; present progress to executive stakeholders; and perform project management duties.
• Assess change readiness among stakeholders, identifying and mitigating implementation barriers and risks as needed.
• Lead and manage teams to develop innovative solutions for complex strategic and operational problems within administrative student services.
• Independently conduct stakeholder interviews and/or design sessions by running well-organized meetings, and translate stakeholder needs into technical requirements.
• Build strategic working relationships to establish credibility, obtain and respond to feedback, measure customer satisfaction, and track performance.
• Implement advanced strategies for gathering, reviewing, and analyzing data requirements.
• Manage work with professionals across multiple functional offices and divisions, prioritize requirements, and create conceptual prototypes and mock-ups.
• Master strategic business process modeling and Lean/human-centered design concepts (via professional development as needed).

Required Qualifications

• Education: Bachelor's Degree (additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent as per the JHU equivalency formula)
• Experience Required: Five years of related experience, preferably within testing and business requirement gathering

Preferred Qualifications

• Master's Degree
• Six years of related work experience demonstrating increasing responsibility
• Management consulting experience is strongly preferred
• Experience in higher education, project management, student information systems, degree audit systems, Salesforce, imaging applications (OnBase), and business intelligence (BI) tools

Benefits & Perks

• Salary: $73,300 - $128,300 Annually ($92,700 Targeted Salary, Commensurate w/exp.)
• Schedule: M-F, 8:30am-5:00pm
• Location: Hybrid/JH at Keswick