Tech Support Specialist

Position Overview

We're seeking a detail‑oriented and tech‑savvy Technology Support Specialist to provide critical IT support for our summer programs. In this role, you'll ensure that all technology runs smoothly across multiple program sites, troubleshoot technical issues, and support both participants and instructors with their technology needs. This position offers valuable hands‑on experience in IT support within an educational environment while contributing to our mission of digital inclusion.

Key Responsibilities

• Provide first-level technical support for all program devices, software, and internet connectivity.
• Configure, test, and troubleshoot computer systems, software, and peripherals.
• Diagnose and resolve technical issues during program sessions to minimize disruption.
• Set up and maintain technology equipment for various program tracks.
• Install and update necessary software on program devices.
• Create and manage user accounts for participants and staff.
• Provide basic training and guidance on technology use to participants and staff.
• Document common technical issues and solutions for future reference.
• Maintain inventory of technology equipment and supplies.
• Collaborate with instructors to ensure technology needs are met for each program track.
• Provide technical support to end‑users, resolving hardware and software issues efficiently.
• Manage and maintain firewalls, ensuring robust security measures are in place.
• Oversee network administration tasks, including monitoring performance and troubleshooting connectivity issues.
• Implement Group Policy Objects (GPO) to manage user permissions and security settings across the organization.
• Administer Windows Server environments, ensuring optimal performance and reliability.
• Maintain IT infrastructure, including servers, workstations, and networking equipment.

Benefits & Perks

• Benefits: Hands‑on experience in IT support within an educational environment.
• Benefits: Exposure to diverse technology needs across different age groups and programs.
• Benefits: Development of problem‑solving and technical troubleshooting skills.
• Benefits: Experience supporting technology for innovative educational programs.
• Benefits: Professional development in a supportive environment and networking connections within the education and technology sectors.