Front Desk Associate/ Night Auditor

Overview

We are seeking a friendly, professional Front Desk Associate to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations at our hotel or resort. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and a passion for guest relations. Bilingual abilities and experience with multi-line phone systems are highly valued to enhance guest experiences and support diverse clientele. This position offers an opportunity to be the welcoming face of our establishment, contributing to a positive and memorable stay for all guests.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage multi-line phone systems with professionalism and courtesy, providing accurate information and assistance
• Handle guest inquiries, requests, and complaints promptly to ensure guest satisfaction
• Maintain accurate reservation records and update guest information efficiently
• Assist with administrative tasks such as billing, invoicing, and documentation
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
• Uphold hotel policies and procedures related to guest services, safety, and security
• Support night audit processes as needed, ensuring financial accuracy and reporting compliance
• Promote hotel amenities, services, and local attractions to enhance guest experience

Experience

• Prior experience in hospitality management or front desk operations preferred
• Strong customer service skills with the ability to handle diverse guest interactions gracefully
• Bilingual proficiency (e.g., English and Spanish) is a plus for serving a diverse clientele
• Knowledge of hotel management systems and multi-line phone systems highly desirable
• Experience in resort or hotel environments with a focus on guest relations is advantageous
• Excellent phone etiquette and communication skills essential for effective guest engagement
• Previous night audit experience is beneficial but not required; training will be provided as needed

Job Types

Job Types: Full-time, Part-time

Pay

Pay: $14.00 - $16.00 per hour

Benefits

• Paid time off

Work Location

Work Location: In person