IT/Desktop Support Technician

Position Overview

Liberty Software is seeking an IT professional with broad experience and a heart for service to join our "Tech Team" as an IT/Desktop Support Technician. We are proud to serve independent pharmacies nationwide with our top-of-the-line software, and this role is crucial in delivering top-of-the-line support. Our IT/Desktop Support Technicians provide remote support and virtual guidance to external customers throughout the day. This is a fully in-person position working out of our Southlake, TX office. *Please note: No employment sponsorship opportunities (H1B, etc.) are available for this position.

Key Responsibilities

• Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions.
• Guide the installation, configuration, and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment and systems.
• Administer LANs according to TCP/IP networking protocols.
• Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography, managing host security, file permissions, and backup/disaster recovery plans.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and operational difficulties.
• Anticipate communication and networking problems and implement preventive measures.
• Position reports to office in Grapevine, Texas.

Required Qualifications

• Education: Bachelor's Degree in Computer Engineering or a related field.
• Experience Required: At least two years of experience in an IT support role, or an equivalent combination of education and experience.
• Excellent understanding of computer networking with proven knowledge of TCP/IP protocols.
• Proficiency in WANs and expert-level knowledge in LANs.
• Desktop support experience with a strong background in workstation management, hardware installation, and operating system upgrades.
• Exceptional communication skills, both in person and over the phone, with familiarity using Microsoft Windows and associated programs.

Benefits & Perks

• 100% paid medical and life insurance for team members, with an option to add dental and vision coverage at no cost.
• Option to enroll immediate family members, with Liberty contributing 50% of the monthly premium.
• Fully vested 401K matching on a pre- or post-tax basis.
• Liberty-paid HSA contributions every paycheck.
• Generous PTO plan and paid holidays.
• Annual tuition reimbursement program and opportunities for professional certification courses.
• Adoption expense reimbursement program.
• Dependent Care FSA availability, offering tax savings for qualifying child care expenses.
• Access to counseling resources, including mental health and financial planning services, through Optum EAP for team members and their dependents.
• A fully-stocked breakroom and much more!