Remote Customer Service Specialist

Position Overview

ForgeFit, a trusted provider of premium fitness equipment for gyms, studios, and training facilities nationwide, is seeking a Remote Customer Service Specialist. In this full-time, remote (U.S. based) role, you will be the voice of ForgeFit, ensuring that every customer interaction – from order and inquiry to installation – is handled with efficiency, care, and professionalism.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Assist customers with orders, shipping questions, product details, and troubleshooting
• Collaborate with fulfillment, sales, and service teams to quickly track and resolve issues
• Keep accurate records of customer interactions using CRM
• Proactively follow up on customer needs and ensure overall satisfaction
• Maintain up-to-date knowledge of ForgeFit's product lines and service policies

Required Qualifications

• 1+ years of experience in a customer service, support, or client-facing role
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple priorities
• Comfortable using CRM or support tools
• A positive attitude and genuine desire to help others
• Interest in fitness or familiarity with gym equipment is a plus

Benefits & Perks

• Competitive hourly pay based on experience
• Comprehensive benefits including health, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Ongoing training and opportunities for career growth
• The chance to support a brand that makes a real impact in the fitness world