Medical Receptionist, ENT, Days

Position Overview

Primary Location: UofL Outpatient Center
Address: 401 E. Chestnut St., Louisville, KY 40202

The medical receptionist is responsible for answering incoming calls, scheduling appointments, updating patient demographics, maintaining the bump list, coordinating schedules for each division, paging MDs with hospital consults, and obtaining medical records when possible. The receptionist will work closely with medical staff to ensure all patients receive quality care.

Key Responsibilities

Essential Functions:

• Welcomes patients and visitors by greeting warmly and answering or referring inquiries
• Utilizes Centricity Business Practice Management System and registers patients according to standard procedures
• Ensures availability of treatment information by filing and retrieving patient records
• Schedules appointments for patients
• Scans and files administrative and medical information in patients' medical records
• Makes appointment reminder calls to patients with upcoming appointments
• Maintains forms and office supplies required for call center activities
• Participates in staff and educational meetings
• Follows policies and procedures and reports needed changes
• Contributes to team efforts to ensure excellent patient care and service

Other Functions:

• Responds to customers' needs with care, courtesy, and respect, providing prompt service
• Listens attentively to fully understand customer needs
• Delivers messages to customers and team members courteously and clearly, communicating pertinent clinical/work status information as assigned
• Interacts effectively and supportively with persons of all backgrounds
• Respects and maintains the privacy and dignity of patients, ensuring patient confidentiality at all times
• Provides efficient and professional telephone services
• Adheres to all company policies, procedures, and standards of conduct
• Complies with HIPAA privacy and security requirements
• Performs additional duties as assigned