Medical Support Assistant - Office of Community Care Call Center
Veterans Health Administrationover 1 year ago
Biloxi, Mississippi, United States
On-site
Full-time
Junior Level (1-3 years)
$35,499 Annually
Job Description
Medical Support Assistant (MSA)
This Medical Support Assistant (MSA) position is in the Office of Community Care Call Center with the Gulf Coast Health Care System located in Biloxi, MS.
Key Responsibilities
- Provides customer service to Veterans, their families, and other stakeholders by responding to telephone inquiries, emails, and other correspondence regarding VA community care programs.
- Utilizes various VA computer applications and databases to review and process requests for community care.
- Coordinates with VA medical facilities and community providers to schedule appointments and ensure continuity of care.
- Maintains accurate records and documentation related to community care requests and authorizations.
- Collaborates with other team members and VA staff to ensure efficient and effective operations.
Required Qualifications
- High school diploma or equivalent.
- Excellent customer service skills and the ability to communicate effectively with Veterans, their families, and other stakeholders.
- Proficiency in using computer applications and databases.
- Strong organizational and time management skills.
Preferred Qualifications
- Experience in a customer service or call center environment.
- Knowledge of VA community care programs and policies.
- Familiarity with medical terminology.
Benefits & Perks
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development.
- Flexible work schedules and telework options.
- Generous leave and paid time off.
Required Skills
Call Center
Health Care System
Medical Support
Community Care