Customer Service Representative- Remote

Position Overview

Customer Service Representative – Schedule: Remote (TX & FL applicants only). This position offers a fast-paced, high energy call center environment for those looking to make a positive impact on people’s lives. The selected candidate will be the primary point of contact for clients enrolled in our debt resolution program, providing quick, confident answers and solutions to ensure exceptional customer experience and high levels of satisfaction and retention.

Key Responsibilities

• Work as part of the Client Services Team to deliver the highest level of customer service and achieve retention goals.
• Ensure all client questions and concerns are resolved promptly, professionally, and thoroughly.
• Build rapport and trust with clients through clear and transparent communication via phone and email.
• Utilize our CRM to manage client accounts and document communications with detailed clarity.
• Assist with reviewing enrollment information to support client success and key retention activities.
• Handle escalation calls with courtesy and professionalism.
• Collaborate with supporting departments to ensure overall client success in the program.

Compensation

Compensation: $35,000-40,000 (includes monthly bonus potential)

Required Qualifications

• At least 1 year of customer service experience.
• Reliable internet speeds.
• A positive attitude, team player mentality, and empathy.
• Strong multitasking, time management, and organizational skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Experience in an administrative or customer service role.
• A strong work ethic and willingness to work a flexible schedule as needed.
• Proficiency in Word, Excel, and Outlook.

Preferred Qualifications

• High school diploma or equivalent and 1 year of call center experience.
• Fluent in Spanish.
• Experience in financial services (banking, personal loans, or credit cards).
• Previous debt settlement experience.

Benefits & Perks

• Full Medical/Vision/Dental Benefits
• 401K with Company Match
• 15 Days PTO
• Paid Vacations & Holidays
• An Unmatched Company Culture
• Employee Referral Bonuses