Regional Operations Specialist

Job Summary:

The Regional Operations Specialist is responsible for supporting the operational excellence of our multifamily portfolio within a designated region. This position is ideal for a seasoned property management professional with strong technical expertise in Yardi, a passion for team development, and a strategic mindset for solving operational challenges. You’ll play a key role in stabilizing new acquisitions, optimizing workflows, and supporting on-site teams to ensure consistent performance, compliance, and alignment with company standards.

Key Responsibilities:

Operational Responsibilities

• Assist in the transition and stabilization of newly acquired or takeover assets.
• Monitor and improve operational workflows to enhance efficiency and asset performance.
• Troubleshoot and resolve day-to-day operational challenges quickly and effectively.
• Allocate and manager resources to ensure on-site teams are equipped to meet property needs.
• Ensure onsite teams are utilizing Yardi software efficiently for operational tasks.

Staff Responsibilities:

• Support the Regional Manager in supervising and mentoring on-site property teams.
• Provide hands-on training and guidance to onsite teams on best operational practices.
• Train staff on Yardi Voyager and CRM modules, including functionality and best practices.
• Serve as a resource for property managers and onsite teams, offering ongoing support and solutions.
• Foster a culture of accountability, performance, and continuous improvement.

Analytical & Decision-Making:

• Use Yardi to extract data and analyze trends related to property performance.
• Leverage reporting tools (including Excel) to identify opportunities for operational improvement.
• Make informed recommendations to enhance asset performance and team efficiency.
• Collaborate with the regional manager to develop strategic plans based on data insights.

Compliance:

• Ensure site-level adherence to corporate policies and procedures.
• Monitor compliance with regulatory requirements across properties.
• Identify and address gaps in compliance or operational standards.
• Support properties during audits or inspections as needed.

Additional Responsibilities:

Perform additional duties assigned by direct supervisor and upper-level management.

Qualifications:

• Bachelor's degree in business administration, real estate, or related field preferred.
• Minimum of 3 years of experience in multifamily property management, including multi-site or supervisory roles.
• Excellent problem-solving and communication skills.
• Proficient in property management software (e.g., Yardi Voyager and CRM), including training and data analysis.
• Strong coaching, mentoring, and performance management skills.
• Proficiency in Microsoft Office Suite, with advanced MS Excel skills.
• Valid driver’s license and reliable transportation required.

Additional Requirements:

• Ability and willingness to work flexible hours, including evenings and weekends, as needed.
• Ability and willingness to travel regularly within the designated region.
• Certification in property management (e.g., Certified Property Manager, Certified Apartment Manager) a plus.

Working Conditions:

• Office environment with regular on-site visits to properties.
• Occasionally involved in physical activity, such as walking apartments and grounds, including steps and ascending stairs.

Compensation & Benefits:

• Competitive salary: $85,000-$90,000 annually.
• Performance-based bonus potential.
• Competitive benefits package including health, dental, vision, and 401(k).
• Paid time off and holidays.
• Professional development opportunities.

Salary: USD 85000 - 90000 per year

Experience: 3 years required