Hotel Night Auditor

Position Overview

The Night Auditor / Guest Experience Executive is responsible for ensuring the accuracy of front office accounting records and delivering excellent overnight guest service. This role completes daily financial audits, balances accounts, prepares end-of-day reports, and supports guests during overnight hours. It is ideal for someone who is dependable, analytical, and guest-focused, with strong attention to detail and comfort working independently overnight.

Reports To: Operations Manager / General Manager

Key Responsibilities

• Post room charges and room taxes to guest accounts
• Process guest charge vouchers and credit card transactions
• Post charges incurred during the night audit shift that were not posted during the day
• Verify that all charges are assigned to the correct departments
• Confirm that all POS charges have posted correctly to guest folios
• Verify account postings, balances, and room rates
• Balance daily charges and make corrections as needed
• Track room revenue, occupancy percentages, and front office operating statistics
• Prepare summaries of cash, check, and credit card activity
• Summarize daily operational results for management
• Prepare and complete end-of-day procedures and follow all End of Day/Night Audit checklists
• Record, store, and analyze computerized financial information
• Perform check-in and check-out procedures as needed
• Respond to guest needs, special requests, and complaints, escalating when appropriate
• Perform wake-up calls and print/file reservations for the next business day
• Maintain complete knowledge of emergency procedures
• Operate PMS and front office equipment confidently

Required Qualifications

• Strong guest interaction and customer service skills
• Excellent listening and communication skills
• Sound decision-making and problem-solving abilities
• Strong attention to detail and organizational skills
• Ability to work independently overnight
• Leadership and people-management mindset
• High school diploma or equivalent
• Experience handling cash, basic accounting procedures, and administrative tasks
• Ability to stand, sit, walk, type, write, and perform repetitive motions
• Visual and hearing acuity required
• Ability to lift and carry up to 40 pounds occasionally

Preferred Qualifications

• Minimum 1 year of hotel front desk supervisory experience

Benefits & Perks

• Part-time, Seasonal positions
• Employee discount
• Flexible schedule
• Free parking
• Paid time off
• Be part of a historic New Orleans landmark
• Work in a culture-forward, hospitality-driven environment
• Opportunity to grow with an evolving boutique hotel and nightlife destination
• Supportive leadership and hands-on operations team