IT Technical Support Lead

Position Overview

Star Staffing is seeking an Interim IT Technical Lead to work with an outstanding, innovative team. Pay Rate: $29.00–$35.00/hr DOE.
We are looking for a seasoned, hands-on IT professional to step into an interim IT leadership role during a short-term transition. The role involves providing technical leadership, partnering closely with the Senior Systems Engineer, and supporting Help Desk operations to ensure continuity of service. This is an on-site, interim assignment in a collaborative, operationally focused environment. Additionally, Star Staffing is a woman-owned staffing agency with over 25 years of service in Northern California.

Key Responsibilities

• Provide day-to-day technical leadership and operational oversight.
• Perform ticket triage, hands-on problem resolution, and escalation support.
• Collaborate with IT staff to ensure service continuity, system stability, and team morale.
• Serve as the primary interim IT technical lead and partner with the Senior Systems Engineer on infrastructure support.
• Troubleshoot and resolve complex technical issues in a regulated, public-sector environment.
• Facilitate documentation, process adherence, and operational best practices.
• Support light project coordination and ongoing IT initiatives.

Required Qualifications

• 10+ years of progressive IT experience.
• Strong experience with Microsoft environments, virtualization, and hybrid infrastructure.
• Proven ability to provide hands-on leadership and remain calm under pressure.
• Experience working on-site and engaging directly with internal customers, preferably in public sector or regulated environments.
• Ability to quickly assess environments and maintain operational continuity.