Customer Information Representative

Position Overview

The Customer Information Representative will manage a high volume of calls (approximately 400–500 daily) and assist applicants with obtaining City and State Disability Parking Permits, Annual-On-Street, and Clergy permits. Working in a fast-paced call center environment, the role involves providing current permit application information, handling walk-in inquiries, and performing necessary clerical tasks. Candidates must be either already serving or eligible on the open-competitive list, including consideration via the 55a Program.

Key Responsibilities

• Manage approximately 400–500 calls daily from permit applicants.
• Provide accurate and up-to-date permit application and process information over the phone and in-person.
• Access computer databases, manual files, and other system programs to retrieve and record customer information.
• Record complaints and requests, perform follow-up courtesy calls, and escalate unresolved matters to supervisory staff.
• Perform administrative tasks such as filing, copying, and data entry in support of permit operations.

Required Qualifications

• Either a baccalaureate degree from an accredited college/university, or an associate degree with at least 2 years of full-time experience utilizing computer systems for customer inquiries, or a high school diploma (or equivalent) with 4 years of relevant experience.
• A satisfactory combination of education and experience may be considered, including the possibility of substituting NYC government work experience (1 year for every 2 years of customer service experience) or applicable college credits.
• Additional experience is required for assignment to higher levels: one extra year for Assignment Level II and two extra years for Assignment Level III.

Preferred Qualifications

• Professional and respectful demeanor in diverse situations.
• Strong communication skills with attention to detail and organization.
• Ability to work both independently and collaboratively.
• Proficiency in MS Word, Excel, and Outlook.

Benefits & Perks

• Compensation: $51,340.00 – $78,045.00
• 55a Program Eligibility: This position is open to qualified persons with a disability.
• Residency Requirement: New York City residency is required within 90 days of appointment, with exceptions available for eligible City employees.
• Equal Opportunity: The City is committed to an inclusive, discrimination-free workplace.