People Operations Manager

SUMMARY

The People Operations Manager plays a critical role in building a strong, accountable, and people-centered organization at Relay Hill Auto. This multi-location role integrates ownership of human resources, organizational administration, training and development, and culture-building across a growing number of auto repair shops in Colorado.

This role requires hands-on leadership in building systems and processes while maintaining a focus on execution in a high-performing and scaling organization.

• Scroll to the bottom on how to complete a full application – an Indeed application alone is insufficient

PHILOSOPHY

This role balances execution and strategy. The People Operations Manager must integrate the core values of the organization into its ongoing people management activities. While prioritizing empathy and encouraging growth in employees, it is critical to establish a culture of accountability and consistency with team members.

OUR CORE VALUES

• CHARACTER: Integrity is contagious -- Our success depends on how you operate
• RESULTS: Focus on excellence -- Initiative and hustle lead to impact
• TEAM: Commit to the team -- Everyone achieves more
• DEVELOPMENT: Humility drives development -- Stay hungry, elevate yourself
• PEOPLE: Everyone is a leader -- Progress comes from empowerment

KEY RESPONSIBILITIES

• Human Resources Leadership & Administration (60%):
• Lead and execute core HR functions including payroll, benefits, employee relations, compliance / employment law, full life-cycle employee experience, etc.
• Interface with CultureIndex platform and consultancy.
• Facilitate and improve ongoing monthly & quarterly performance review processes
• “HR team of 1.”
• Support senior leadership on people management including recruiting coordination.
• Organizational Administration (20%):
• Oversee office operations, organization, and administrative coordination.
• Coordinate IT systems and internal tools; manage onboarding/offboarding access and documentation processes.
• Assist with M&A, integrating people and systems.
• Manage key vendors and ensure accountability for service performance.
• Participate in collective management of commercial property holdings.
• Partner with senior leaders in ongoing operational needs.
• Support owner with special organizational projects; executive assistance if capable.
• Training & Development (10%):
• Establish training protocols, organize and administer learning opportunities at all levels of the enterprise leveraging numerous existing resources.
• Provide quarterly development assessment scores for all organization personnel.
• Team Building & Culture (10%):
• Strengthen communication, trust, and collaboration across teams.
• Oversee social and team building opportunities.
• Provide leadership in community engagement efforts.

EARNING PACKAGE

Compensation will be commensurate with experience and performance. Salary plus bonus for an ideal candidate should range between $75k-$100k. Benefits include insurance (medical, dental, vision, lift), retirement, PTO/holiday pay, development opportunities, and career growth.

What Success Looks Like

Employees feel supported and challenged. Leaders trust this role as a partner. Team culture is strengthened. Recruitment funnel is enhanced. Teams are stronger and more accountable.

Qualifications & Experience

• 5-8+ years of experience in human resources, benefits management and office management.
• Experience working with senior leaders in a fast-paced, high-growth business.
• High emotional intelligence plus understanding of behavioral science, human psychology, organizational development, and high-performance team cultures.
• High independence, sound judgement, and lead by example mindset.
• Additional Characteristics: initiative, gets project to the finish line, multitask, shift priorities quickly, comfortable acting without perfect information, high trust with personnel and business matters, excellent written & verbal communication

Career Opportunities

There are additional career opportunities with this role including Chief People Officer (CPO), Chief Administrative Officer (CAO), People & Development Manager, or Dream Manager (reference book by Matthew Kelly). Alignment with core values and the organization’s mission will fuel career growth. This role is designed for an ambitious professional seeking high impact and a challenge.

About Relay Hill Auto

The organization takes pride in being amongst the best automotive repair shops in the region. Currently, there are 6 locations, soon expanding to 7, with ~50 team members across Denver metro. Every brand maintains an exceptional reputation in its community and the organization provides careers, not just jobs, to its #1 stakeholders – its employees. Come join the fun!

• HOW TO APPLY

• Submit your application on Indeed
• Submit your cover letter on Indeed
• Answer two questions (~8 minutes) at the following location (copy/paste in your browser): https://go.cultureindex.com/p/e3vfj4axAoeEhsXPo

Pay

$75,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location:

In person