Consumer Services Coordinator (Case Management) for Riverside Adult East

Position Overview

The Consumer Services Coordinator (CSC) position is a vital role under the direct supervision of the Program Manager, responsible for coordinating services and supports for individuals with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. This position focuses on providing comprehensive case management services to consumers in the Riverside Adult East area—including Beaumont, Banning, Cabazon, Joshua Tree, Yucca Valley, and several other locations. The role involves travel to these areas withmileage reimbursementprovided monthly. The CSC will utilize Person-Centered Planning strategies to develop and implement Individual Program Plans (IPPs), regularly evaluate consumer progress, create IPP addendums, and provide advocacy services by attending meetings such as IEPs and ITPs. Additional responsibilities include crisis intervention, activity documentation, coordinating assessments (medical, psychological, and educational), ensuring compliance with Medicaid Waiver standards, arranging placements in residential facilities or training programs, and conducting facility audits. The CSC will also communicate regularly with the Program Manager, participate in case conferences and interagency meetings, mentor new employees, and join quality assurance evaluations of community care facilities. This role demands strong organization, flexibility, and the ability to work in a hybrid environment that balances office work, remote tasks, and field visits.

Key Responsibilities

• Provide case coordination services for consumers with developmental disabilities.
• Utilize Person-Centered Planning strategies to create and execute Individual Program Plans (IPPs).
• Evaluate consumer progress and implement IPP addendums as needed.
• Provide advocacy services, attend relevant meetings, and prepare necessary paperwork.
• Seek out and utilize generic resources for consumers and their families.
• Perform individual or family crisis intervention and document activities appropriately.
• Complete Special Incident Reports and inform relevant agencies as necessary.
• Coordinate consumer assessments including medical, psychological, and educational evaluations.
• Conduct placement and liaison activities as required.
• Ensure compliance with Medicaid Waiver standards and maintain timely documentation.
• Arrange placements in residential facilities and training programs as clinically indicated.
• Conduct facility audits and flag issues for Quality Assurance attention.
• Keep the manager informed of caseload status and any unusual situations.
• Participate in case conferences and interagency meetings as assigned.
• Provide case coordination coverage for absent CSCs as directed by the manager.
• Mentor new employees and assist in training sessions.
• Visit residential facilities and day programs as assigned.
• Participate in annual Quality Assurance evaluations/audits.
• Complete administrative requirements and maintain consumer file documentation.
• Facilitate the purchase of services identified in the IPP.
• Prepare for compliance and eligibility reviews.
• Maintain and expand knowledge through training and education.
• Contribute to team harmony and effectively manage changes.
• Organize travel efficiently to visit consumers and families.
• Utilize bilingual skills as required and appropriate.
• Maintain a neat work area and comply with safety rules.
• Utilize the organization's IT systems and maintain security protocols.

Required Qualifications

• Bachelor's degree from an accredited college or university and one year of experience in case management or a related field, or a Master's degree in a relevant field.
• Bilingual preferred but not required.
• Ability to establish and maintain effective working relationships.
• Good verbal and written communication skills.
• Possession of a valid California driver's license and liability insurance.
• Ability to follow oral and written directions.
• Maintain good attendance and punctuality.
• Full use of an automobile and a safe driving record.

Preferred Qualifications

• Bilingual skills are preferred but not mandatory.
• Experience in case management for individuals with developmental disabilities.

Benefits & Perks

• $250 Sign-On Bonusafter 90 days of employment in good standing.
• $500 Sign-On Bonusafter 6 months of employment in good standing.
• Mileage Reimbursementfor business travel.
• Generous Benefits Package and Employee Perks.