Customer Service Administrator

Position Overview

We’re hiring a Customer Service Administrator to support our Jacksonville branch! If you're organized, friendly, and enjoy being the go-to person in a fast-paced environment, this is the role for you. In this position, you will coordinate service calls, manage administrative tasks, assist with HR and accounting functions, and participate in a mandatory on-call rotation program. At Advanced Roofing—Florida’s largest commercial roofing and specialty contractor since 1983—you’ll be part of a team known for high-quality work, professional service, and a strong commitment to our community.

Key Responsibilities

• Answer and manage incoming service, maintenance, and warranty calls
• Schedule and assign service tickets to technicians based on geography and availability
• Coordinate access to job sites and ensure documentation is accurate and complete
• Support material and equipment orders as needed
• Maintain accurate customer and consultant records in CRM system
• Assist with credit adjustments, collections, and general billing support
• Process departmental timesheets and coordinate with payroll
• Assist HR with new hire onboarding, orientation, and administrative tasks
• Support general office functions including ordering supplies and filing
• Participate in the mandatory on-call rotation for after-hours service requests
• Adhere to all company policies, safety standards, and operational procedures

Required Qualifications

• High school diploma required (Bachelor’s degree preferred)
• At least 5 years of experience in a customer service or administrative support role
• Strong communication and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to multitask and prioritize effectively
• Must be at least 18 years old
• Must pass pre-employment drug test and background check

Preferred Qualifications

• Bilingual in English/Spanish is a plus

Benefits & Perks

• Family-owned company with over 500 employees across Florida
• Supportive team culture focused on collaboration and growth
• Opportunities to advance within the Service Department
• Competitive pay and full benefits
• Dog-friendly workplace
• Employee referral bonus up to $2,000