Receptionist / Customer Service Representative - Full-time / Part-time

Position Overview

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Key Responsibilities

• Responsibilities: Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere.
• Responsibilities: Organize and execute shop flow between clients and team members.
• Responsibilities: Serve as subject matter expert in the reservation system; ensure client information is recorded with accuracy and timeliness.
• Responsibilities: Optimize and maximize appointments with the reservation system and ensure timely communication to team.
• Responsibilities: Maintain the highest degree of ethics when handling client payments and stylists' tips/commissions. Balance cash drawer at opening, close and shift changes.
• Responsibilities: Maintain clear communication with shop management about overall shop operations.
• Responsibilities: Assist with the cleanliness of the shop; be proactive in ensuring the utmost care and support stylists to improve efficiency.

Required Qualifications

• Experience Required: 1+ years in a fast-paced, customer service environment
• Education: Highschool Diploma required

Preferred Qualifications

• Qualifications: Previous experience with point-of-sale systems is strongly preferred
• Qualifications: Previous salon/spa experience preferred; not required

Benefits & Perks

• Benefits: Competitive hourly wages beginning at $15.00 per hour plus retail bonuses, $100 anniversary gift, referral bonuses, and up to $10 for every membership sold
• Benefits: Medical, Dental & Vision Benefits for all employees with access to Wellable and EAP services
• Benefits: Complimentary access and discounts to Vidal Sassoon’s online membership program for continued education
• Benefits: Opportunities for internal promotion
• Benefits: FREE BLOWOUTS for all employees