Search Specialist - eCommerce Operations & Digital Marketing

Job Title: Search Specialist - eCommerce Operations & Digital Marketing

Location: Hybrid - In-office on Mondays & Wednesdays, Remote on Tuesdays, Thursdays & Fridays (Equipment Provided)

Schedule: Monday - Friday | Standard business hours (Eastern Time preferred)

Compensation: $41.38/hour + weekly

Tentative Start Date: March 30, 2026

About the Role

The Search Specialist is a key member of the team responsible for improving the internal search experience on a B2B pharmaceutical distribution eCommerce platform. This role focuses on enhancing product discoverability, relevance, and conversion through data-driven search optimization. The Search Specialist partners with cross-functional teams to ensure search strategies align with business KPIs while delivering a seamless eCommerce experience.

Essential Duties

• Analyze on-site search data to identify trends, optimization opportunities, and actionable insights.
• Monitor search performance metrics to support a best-in-class search experience.
• Optimize multiple sets of search rules, relevance algorithms, and AI/ML models to improve search result relevance.
• Collaborate with product, UX, data science, sales, content, assets, merchandising, and marketing teams to refine search strategies.
• Support management and evolution of AI/ML-driven search models and automation tools.
• Troubleshoot search-related issues and partner with technical teams for resolution.
• Document search governance, operational workflows, and best practices.
• Assist with search testing, QA, and performance validation during enhancements or new feature launches.
• Communicate insights and recommendations effectively to both technical and non-technical stakeholders.

Qualifications

• 2-5 years of experience in search relevance, merchandising, SEO, or a related field.
• Experience with Coveo or similar enterprise search platforms is a plus.
• Experience working with or supporting AI/ML models is a plus.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills.
• Familiarity with B2B eCommerce or digital merchandising is preferred.
• Pharmaceutical or healthcare experience is a plus.
• Strong organization skills and the ability to manage multiple projects in a fast-paced environment.