IT Program Manager (AI/ML)

Position Overview

Hiring near our Irving, TX and Stamford, CT Centers of Excellence with a flexible environment. Join a world-class team of skilled engineers at Gartner IT where creative digital solutions support colleagues and clients. Gartner is seeking an experienced IT Program Manager to provide project and program leadership for technology initiatives within the Digital Product and Technology organization. In this role, you will guide multiple globally distributed teams under Agile frameworks, manage a complex portfolio of IT projects, and be accountable for the full software development lifecycle including quality, benefits realization, and timely delivery. Location: Irving, TX and Stamford, CT. Salary: 108,000 USD - 148,000 USD.

Key Responsibilities

• Oversee and manage a global technology-based project portfolio in support of IT Infrastructure initiatives while fostering collaboration and high-impact results.
• Partner with technical leadership to report project progress to executives and cross-team stakeholders, presenting recommendations and strategic action plans.
• Analyze the scope and direction of initiatives across multiple management levels and organizational boundaries.
• Influence and manage expectations of clients, team members, management, and external groups, acting as a trusted IT business partner to senior leadership.
• Establish project metrics using available tools to track progress, analyze issues, and develop effective resolution strategies, including strategic and tactical planning for resource allocation.
• Facilitate Scrum ceremonies such as daily stand-ups, sprint planning, review, grooming, and retrospectives to ensure timely delivery of MVPs under Agile frameworks.
• Act as a liaison between Product and Technical teams to prioritize sprint backlogs and align deliveries with the quarterly roadmap.
• Collaborate continuously with cross-functional teams to manage dependencies and proactively address risks.
• Communicate project status, risks, issues, delivery/release status, and team performance regularly to all stakeholders.
• Escalate obstacles promptly and promote a process of continuous improvement through feedback from retrospectives.
• Independently manage the Change Management Process for regular team deliveries.
• Monitor JIRA boards to ensure high deliverability of working codes and maintain up-to-date performance data for management review.
• Triage Production and Security issues with development and product partners to achieve quick resolution.
• Ensure a safe working environment by encouraging open discussion and idea sharing among team members.
• Develop comprehensive risk management frameworks to identify, assess, and mitigate potential threats to program success.
• Negotiate conflicts within and beyond the team as needed.

Required Qualifications

• Bachelor's degree (or higher) in Computer Science or related STEM fields.
• Minimum of 8 years of experience in IT Development and/or IT Infrastructure project management and over 15 years of overall IT industry experience.
• Certification in Agile Methodologies (CSM or PSM preferred).
• Proven experience working on AI/ML based projects along with a strong understanding of related concepts such as generative AI, AI agents, LLM, RAG, and prompting.
• Strong understanding of Agile methodologies including Scrum, Kanban, Scrumban, Lean Product Development, and JIT.
• Solid knowledge of SDLC, STLC, Project Planning, and Change Management.
• Ability to lead and facilitate project ceremonies for multiple global teams.
• Proven capability to guide and coach team members on agile processes.
• Experience coordinating with cross-functional teams including business and product groups for effective project collaboration and delivery.
• Quick learner with the ability to understand diverse business/product domains and actively participate in problem solving.
• Excellent verbal and written communication skills.
• Proficiency in Agile tools such as JIRA, Confluence, ServiceNow, and Microsoft suites including MS-Project.
• Ability to work effectively in a fast-paced environment with tight deadlines and multiple deliverables.

Preferred Qualifications

• Understanding of software programming, database queries, and AWS.
• SAFe, Kanban, or PMP certification is a plus.
• Experience with reporting tools such as PowerBI is a plus.
• Familiarity with DevOps methodologies is an advantage.

Benefits & Perks

• Competitive compensation.
• Limitless growth and learning opportunities.
• Ongoing mentorship, leadership courses, development programs, technical courses, and certification opportunities.
• A collaborative and positive culture with a diverse team of driven professionals.
• An opportunity to make a direct impact on the company’s strategy.
• Flexibility to work from home while enjoying the benefits of a dynamic office environment.
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental, and vision insurance.
• 401K with corporate match and immediate vesting.
• Health and wellness allowance programs.
• Parental leave and tuition reimbursement.
• Employee Stock Purchase Plan and Employee Assistance Program.
• Gartner Gives Charity Match and much more!