Technology Trainer

Position Overview

At MoFo, we couldn’t write our own success story without yours. Ready to write your story? Join MoFo as a Technology Trainer on our Information Technology team! The Technology Trainer will design and deliver engaging technology training for attorneys and staff across all global offices, working with the Technology Training Supervisor, IT teams, and other trainers to support firmwide technology initiatives and ensure a high-quality learning experience. Location: San Francisco (Office Details).

Key Responsibilities

• Delivers training on firm standard hardware, software, and specialized legal technology using various formats such as remote group classrooms, one‐on‐one coaching, workshops, hybrid sessions, and virtual facilitation; serves as the point person for coordinating effective new hire technology orientation sessions.
• Creates and prepares training and reference materials including quick reference guides, training manuals, tip sheets, online tutorials, and other e‐learning tools.
• Communicates proactively with end users to clarify and address learning needs, ensuring issues are resolved with appropriate urgency and accountability.
• Meets with attorney and staff groups to identify training needs, and designs, delivers, and evaluates customized programs.
• Develops solutions and processes to anticipate future application issues and participates in the development of new training initiatives, such as virtual office hours and Tech Tips.
• Edits and modifies existing firmwide content and provides professional interpretation of technology concepts through coaching and knowledge sharing.

Required Qualifications

• College degree and coursework in information technology, instructional design, or related fields are preferred.
• Five or more years of experience in technical training and content authoring, including design, development, and delivery of training programs and reference materials.
• Strong knowledge of Windows OS and in‑depth familiarity with Microsoft 365 applications (Word, Outlook, Excel, PowerPoint, Teams, and OneDrive).
• Proficiency with online collaboration tools such as Microsoft Teams and Zoom, and experience with e‑learning authoring software like Articulate Rise, Camtasia, Snagit, and EasyGenerator.
• Excellent verbal and written communication skills, with the ability to engage credibly with stakeholders at all levels.
• Strong organizational and project management skills with the ability to manage multiple projects, prioritize work, and meet deadlines.
• High technical aptitude with the ability to quickly learn new applications and maintain accuracy in a fast-paced environment.
• Flexibility to work outside regular business hours when needed and occasional travel; ability to lift up to 25 pounds.

Preferred Qualifications

• Recent and relevant certification is strongly desired.
• Experience with law firms or professional services is strongly preferred.
• Experience using and administering a Learning Management System (LMS) is a plus.

Benefits & Perks

• A variety of options for medical, dental, vision, life, and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits, including adoption, fertility treatment options, and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day and a birthday holiday.
• Education reimbursement on an annual basis.
• Dedicated Talent Development team and competitive annual profit-sharing contribution.
• Salary: $92k to $128k