Regional Service Tech

Job Summary:

• Provide field support for HVAC equipment, including coordinating and conducting site visits and follow-up communications with customers.
• Travel to job sites to commission new equipment and assess the operation of previously installed systems.
• Generate accurate and timely reports documenting field findings, activities, and required documentation.
• Interact with customers, field personnel, representative agencies, and engineering teams to assess and resolve technical issues.
• Provide on-site direction to personnel for product rework or setup.
• Demonstrate in-depth knowledge of company products, features, and benefits.
• Possess strong technical skills in HVAC concepts, including refrigeration, controls, and the installation of chillers and water source heat pumps.
• Interpret equipment electrical drawings and diagrams.
• Utilize laptops and technology for documentation, service software, and reporting.
• Maintain compliance with safety regulations, codes, company policies, and promote mutual respect in the work environment.
• Remain calm and professional in high-pressure or tense situations.
• Provide technical support over the phone, supporting multiple product lines, gathering information, and troubleshooting issues to resolution.
• Minimum education: AS/BS degree preferred or completion of HVAC trade school.
• Minimum: 8 years of commercial HVAC and chiller experience required.
• Proficient with: Microsoft Office applications.
• EPA Section 608 Universal Refrigerant Handling Certification: required (or obtainable within 90 days); HVAC license preferred.
• Willing and able to travel: domestically as required by the job.