Shift Leader - Day Operations

Job Summary of Shift Leader:

The role encompasses a variety of crucial job tasks, obligations, and criteria:

Customer Satisfaction: Offers quick and exceptional customer support with a polite, amiable, and attentive approach.

• Welcomes patrons upon their arrival and expresses gratitude upon their departure.
• Offers aid and provides guidance to the client to help solve their issue.
• Processes all transactions through the cash register with precision, ensuring the accurate recording of sales and handling various forms of payment such as cash, checks, and other methods for goods purchased.
• Engages in various tasks involving the operation of fuel console, lottery machines, money order machine, and telecommunication transactions.
• Arrives promptly for work and adheres to the dress code and grooming standards.

Facility Maintenance: Ensures that the condition of the store facility and its equipment meets the standards set by the Company or brand through cleaning and various general housekeeping tasks:

• Performs a variety of tasks and cleaning responsibilities essential for preserving the cleanliness of the store both internally and externally; conducts basic maintenance and cleaning of all store equipment.
• Conducts thorough examinations of store amenities and machinery to ensure they meet safety standards, are well-maintained, and operate correctly.
• It is essential to keep in touch to arrange maintenance work whenever necessary.

Merchandising involves the completion of build-to orders for the procurement of goods and services while also confirming vendor shipments.

• Ensures sufficient inventory levels are maintained throughout the store and in counter spaces while also correctly managing stock rotation.
• Positioning of promotional and pricing displays within the premises involves placement on various surfaces like marquees, walls, ceilings, and windows.

Sales Controls involve overseeing merchandise, cash shortages, and various selling expenses to ensure financial integrity. This role also includes managing inventory levels and conducting shift audits to uphold accuracy.

Financial Controls involve overseeing shift sales, cash management protocols, and other shift responsibilities, which include daily closing procedures.

• Reports any discrepancies in sales, cash, inventory, or operations to the Store Manager.
• Accept and acknowledge receipt of vendor deliveries and confirm the product's quality and quantity.
• Adheres to the established protocols and standards outlined by the company or brand regarding handling product damage or expiration.

Supervising customer service representatives in the Store Assistant Manager's absence involves overseeing the tasks of staff members responsible for client interactions.

• Assisting in guiding and educating new recruits to perform their responsibilities in alignment with the established Company and/or brand guidelines for operations, behavior, and achievement levels.
• Observes the flow of customers and implements necessary changes to reduce wait times; may rearrange employee schedules or task assignments depending on operational requirements or disciplinary issues.
• Helps with advising employees and offers guidance to support them in enhancing their performance.
• Assistance is needed in overseeing the operational aspects of the fast food service section within the store.
• Understanding the store's pricing strategy for gasoline and adjusting the prices accurately.

Security Controls: All occurrences, such as staff or customer harm, theft, facility destruction, and inadequate sanitation or waste disposal, should be promptly reported to the Store Manager.

• Observes and reports any instances of unsafe, illegal, or unethical behavior that is happening or has the potential to occur.

Administrative tasks involve responsibilities related to shift turnover, such as tallying the money in the cash register, documenting employee transactions, and finalizing reports at the end of a shift or during a shift change.

• Maintains and enforces accurate timekeeping records for all staff members.
• Conduct an assessment of available stock and tools.
• Participates in work-related meetings (might need to work outside regular hours).
• Demonstrates consistent and reliable presence at the workplace.
• The Store Manager assigns various tasks, including the completion of daily store reports, to be carried out regularly.

Job Requirements of Shift Leader:

• Having a high school diploma or equivalent certification such as a GED is advantageous.
• Previous background in retail sales is desirable.
• Proficiency in operating the specified equipment, tools, and materials.
• Being able to adhere to set work hours, including punctual arrival at the workplace.
• The capacity to convey information and thoughts in a way that can be comprehended by others.
• Proficiency in carrying out the fundamental mathematical calculations of addition, subtraction, multiplication, and division is desired.
• Capability to carry out necessary responsibilities and bodily tasks as outlined below.
• Capability to operate within the specified circumstances.

Physical Requirements of Shift Leader:

• Capability to withstand exposure to both cold and warm temperature fluctuations while occasionally working in a walk-in cooler, freezer, and outdoor environments.
• The capacity to lift and transport items weighing up to 30 pounds intermittently, including tasks like stocking and inventory maintenance.
• Being capable of lifting and moving up to 50 pounds intermittently, such as when restocking fountain syrups, is required.
• The skill to comprehend, extend, and handle items using hands throughout the duration of a shift, involving the coordination of eyes and hands.
• Capability to exert a 20-pound force through pushing or pulling, such as when using a hand-truck.
• Capable of extending arms above the head to grab items.
• The capacity to flex and rotate the torso at the waist.
• Aptitude in verbal communication.
• Proficiency in using a cash register or typing on a computer keyboard.
• Capability to lower oneself, kneel, crouch, flex, exert force, and tug.
• Capacity to operate independently.
• Encounter sporadic noise from time to time.
• Being capable of remaining on one's feet and moving around for the entirety of a work period.
• Ladders may be needed to store and retrieve items or to put up and take down signs.

Work Environment of Shift Leader:

• Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.

Additional information:

• Flexible Scheduling: Day (5AM-4PM), Evening (11AM-10PM), and Overnight (9PM-7AM) shifts available; Weekend and Holiday availability preferred.