Bilingual Medical Assistant (Remote)

Position Overview

Nice to meet you, we're Vesta Healthcare. Vesta Healthcare is a specialized medical group dedicated to enhancing the lives of individuals with long-term home care needs. By collaborating closely with caregivers and leveraging innovative technology, we transform the home into a comprehensive care setting. Our patient-focused Medical Assistant plays a key role in coordinating the care of members enrolled in Medicare’s chronic care management program. Compensation: $20.00 hourly. The role involves periodic telephonic outreach calls, documentation for compliance, and close collaboration with our clinical team to ensure high-quality care for our members in the comfort of their homes.

Key Responsibilities

• Provide practice support by contacting members, caregivers, and care team members as directed; work closely with the clinical team to improve member health and care.
• Coordinate care for 20 to 30 members daily, including handling referrals, prescriptions, ordering DMEs and supplies, arranging transportation, and researching local resources.
• Perform data entry within operating dashboards, reporting, and workflow platforms.
• Ensure data quality and accuracy through call and documentation quality audits.
• Provide other administrative support as needed.

Required Qualifications

• Medical Assistant Registration or Certification (required)
• Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading, and speaking) (required)
• Minimum of 2 years of experience in a healthcare setting (e.g., PCP, specialty clinic, or telehealth) (required)
• Ability to work Monday - Friday with shifts such as 8am-5pm ET, 9am-6pm ET, or 10am-7pm ET (with occasional weekend shifts (required))
• Knowledge of referral processes, insurance coordination, and care coordination (required)
• Understanding of chronic care management (CCM) processes (required)
• A customer service mindset for both internal and external stakeholders (required)
• Strong proficiency in computer software navigation, including data entry and cleansing
• Fundamental knowledge of Google Docs, Sheets, Slides or similar tools
• Demonstrated ability to work effectively as part of an interdisciplinary team, exhibiting good judgment and decision-making skills
• Ability to perform duties as assigned or requested

Benefits & Perks

• Health, Dental & Vision Insurance: Competitive options with partial company subsidies.
• Paid Time Off: Generous vacation, sick, and personal days, plus ~12 paid holidays per year.
• 401k Plan: With company match.
• One-time reimbursement for home office setup.
• Monthly reimbursement for internet or other home office expenses.
• Monthly health & wellness reimbursement (e.g., gym memberships, online health classes).
• Basic Life & AD&D, Short-term and Long-term Disability Benefits fully paid by us.
• Pre-tax options for healthcare, dependent care, and transit expenses.
• Employee Assistance Program and Mental Health Benefits through Spring Health.
• Optional Insurance Add Ons including Accident, Critical Illness, Hospital, Legal, Identity Theft, and Pet Insurance.
• Internal social recognition platform.
• Company-provided work computer.