Desktop and Mobile Computing Analyst

Job Description

Are you a tech-savvy individual with a passion for solving complex computing issues? The State of New York is seeking a skilled Desktop and Mobile Computing Analyst to join our team. As a part of our dynamic and innovative IT department, you will play a crucial role in ensuring the smooth operation of our desktop and mobile computing systems. If you are a detail-oriented problem solver with excellent communication skills and the ability to work in a fast-paced environment, we want to hear from you! Join us in our mission to provide top-notch technology solutions for the State of New York.

Your Responsibilities

• Troubleshoot and resolve complex desktop and mobile computing issues for the State of New York.
• Ensure the smooth operation of all desktop and mobile computing systems for the organization.
• Collaborate with team members to develop innovative solutions for technical problems.
• Communicate effectively with team members and stakeholders to provide timely updates on issue resolution.
• Implement and maintain security measures to protect the organization's desktop and mobile computing systems.
• Perform regular maintenance and updates to ensure the optimal performance of all desktop and mobile computing systems.
• Train and support end users on how to properly use desktop and mobile computing systems.
• Develop and maintain documentation for desktop and mobile computing systems, including troubleshooting procedures and user guides.
• Stay up-to-date with the latest technology trends and advancements in desktop and mobile computing to contribute to the organization's overall technology strategy.
• Utilize project management skills to plan and execute large-scale desktop and mobile computing initiatives.
• Collaborate with external vendors and service providers to resolve technical issues and implement new solutions.
• Adhere to all organizational policies and procedures related to technology and security.
• Participate in team meetings and provide input on improving processes and procedures related to desktop and mobile computing.
• Maintain a high level of professionalism and customer service when interacting with end users.

Equal Opportunity Employer

State of New York is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.