Technical Business Analyst Manufacturing

Overview

We are seeking an AMS Business Analyst to support and maintain our Manufacturing Operations Management (MOM) systems and ensure smooth, stable production operations. This role focuses on application support, incident analysis, and continuous improvement within a fast‑paced manufacturing environment. The ideal candidate has hands‑on experience with MOM/MES platforms and strong analytical and communication skills.

Key Responsibilities

• Provide day‑to‑day application support for MOM/MES and other manufacturing systems.
• Analyze, troubleshoot, and resolve incidents, defects, and user‑reported issues in a timely manner.
• Work closely with business users to gather, document, and validate requirements for system enhancements and minor changes.
• Support UAT activities, including test planning, execution, defect tracking, and coordination with technical teams.
• Assist with system releases, deployments, and post‑release validation to ensure production stability.
• Collaborate with production, quality, engineering, and IT teams to improve processes and system usability.
• Monitor system performance and proactively identify opportunities for optimization.
• Maintain documentation related to processes, requirements, and system behavior.
• Ensure adherence to SLAs, service quality standards, and AMS best practices.

Required Qualifications

• Hands‑on experience with MOM/MES systems in a manufacturing environment.
• Strong business analysis, problem‑solving, and root‑cause analysis skills.
• Familiarity with ticketing and incident management tools such as ServiceNow or Jira.
• Understanding of manufacturing processes, production workflows, and shop‑floor operations.
• Ability to translate business needs into clear, actionable technical requirements.
• Strong communication and stakeholder‑management skills.