Customer Service Representative

Position Overview

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities: Key Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and/or teams and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
• Responsible for processing payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.
• Perform other duties as assigned.

Qualifications: Required Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and ability to learn new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• Thrive working as part of a team, pitching in wherever needed.

Benefits: Benefits & Perks

• RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
• Enroll in the company's 401k plan with RB Global matching 100% for the first 4% contributed.
• Receive 15 days of PTO each year.