Retail Keyholder (Store 3929)

Position Overview

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences by constantly pushing the boundaries of what's possible.

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service within a sales culture that utilizes GameStop's Circle of Life buy, sell, trade, and reservation business model, ensuring products are accessible, boosting sales through product and gaming knowledge, maintaining a clean and organized shopping environment, and fostering guest loyalty.

Key Responsibilities

• Provide best-in-class guest service by promptly greeting guests, addressing their questions or concerns, assisting in meeting video gaming needs, informing about promotions and the trade-in program, recommending additional items, and expressing gratitude for choosing GameStop.
• Support the overall shopping environment including visual and operational elements while nurturing guest relationships that drive sales and repeat business.
• Process guest purchases and returns accurately using the Point-of-Sale (POS) system.
• Address guest comments or questions in person or via phone with courtesy and professionalism.
• Promote GameStop's unique guest benefits such as the title reservations program and the Pro Rewards loyalty program.
• Ensure all store areas, including restrooms, are clean, organized, and merchandised according to guidelines; verify that store fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through effective inventory control, loss prevention practices, scam awareness, and making bank deposits as required.
• Conduct inventory counts, restock merchandise, and ensure products are organized and presented correctly on the selling floor.
• Support store management in meeting and exceeding sales, profit, and shrink goals while completing required administrative and operational tasks.
• Count, balance, and reconcile daily transaction totals in the POS system, complete closeout paperwork, and assist in ensuring sufficient cash for sales transactions, including making bank deposits.
• Check shipments for discrepancies or shortages and report them to the appropriate management personnel.
• Process defectives/recalls and stock pulls accurately, ensuring proper labeling and packing lists are included.
• Visually inspect associates' and leaders' packages or belongings at store closing or shift end.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Follow all opening and closing procedures and consistently adhere to GameStop policies, including those in the Associate Handbook and the Code of Standards, Ethics & Conduct.

Required Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills in person and over the phone.
• Work in a fast-paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and properly complete the required paperwork.
• Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
• Demonstrate self-motivation and the ability to work as a team to complete necessary tasks in a timely manner.
• Possess problem-solving skills and sound judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Work a flexible schedule, including extended hours, nights, weekends, and some holidays (minimum of 3 days/week availability).
• Remain effective under pressure and handle stress appropriately.
• Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
• Stand and move throughout the store unassisted to provide guest service or perform tasks for up to 10 hours per day.

Preferred Qualifications

• At least 1 year of retail sales, guest service, and/or management experience.
• Video game knowledge.
• Bilingual English/Spanish speaking and writing skills are preferred.

Benefits & Perks

• Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance, with potential bonus and other incentives.
• Compensation: $14.50 - $17.25