Virtual Sales Tour Booking Specialist

Position Overview

Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. In this role as a Vacation Sales Concierge, you will work with guests at Marriott® hotel properties to promote the Marriott Vacation Club Destinations® Program by offeringfinancial incentivesin exchange for learning about our points-based ownership product.

Key Responsibilities

• Update the information board regularly to inform employees of important events.
• Provide assistance and guidance to employees struggling with job duties (e.g., low package sales numbers).
• Assign lead calls or emails to Sales Executives based on line rotation.
• Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
• Enter, retrieve, reconcile, and verify information in software used during the sales process; contact appropriate departments to resolve guest calls, requests, or problems.
• Promote awareness of the brand image both internally and externally.
• Utilize sales techniques that maximize revenue while maintaining existing guest loyalty through up-selling.
• Encourage guests or callers to purchase or schedule preview package sales/tours and address questions about property facilities/services.
• Assist management in hiring, training, scheduling, evaluating, counseling, and motivating employees, serving as a role model and the first point of contact for theGuarantee of Fair Treatment/Open Door Policyprocess.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Follow all company policies and procedures; maintain a clean and professional uniform and personal appearance; protect company assets.
• Anticipate and address guests' service needs; assist individuals with disabilities; and express genuine appreciation to guests.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using proper etiquette.
• Develop and maintain positive working relationships with colleagues.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement improvements to increase organizational quality.
• Read and verify information presented in various formats.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Required Qualifications

• Must have previous Marketing Executive and/or Sales Executive production role experience within the Vacation Ownership industry.
• Willingness to make 75-100 manual phone calls per day.
• Must have experience booking a Vacation Ownership tour.
• Enjoy talking on the phone and interacting with guests.
• Possess bold persuasion skills.
• Proficient computer skills.
• Ability to stand, sit, and walk for extended periods.
• Flexible schedule.
• Must be able to work independently and be self-motivated.

Preferred Qualifications

• Telemarketing and/or Telesales experience.
• Recent experience (within the last 3 years) as a Marketing Executive and/or Sales Executive in the Vacation Ownership industry.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.