Captain - Customer Service

Position Overview

The Captain position at Dave & Buster's ensures that Guests’ initial impressions are positive and welcoming. As a Captain, you will guide Guests through the Midway, retail, game rental, and dining experiences while also serving as a first point of contact for safety and house policy enforcement. Compensation: $7.25 - $11 per hour.

Key Responsibilities

• Delivers an unparalleled Guest experience combining food, drinks, and games in a fun, celebratory environment.
• Acts as an initial point of contact in matters concerning safety and security across all key areas including front door, Viewpoints, Midway, bar, kitchen, dining areas, private event rooms, and restrooms.
• Assists Guests by acting as an ambassador, addressing requests and answering questions as needed.
• Greets Guests with a positive attitude and enthusiasm while managing multiple job functions.
• Keeps the immediate supervisor informed of any problems or unusual situations, taking prompt corrective action or suggesting alternatives.
• Provides timely and accurate service by managing wait times and communicating essential information to Guests, Team Members, and Managers.
• Diffuses difficult Guest situations while safeguarding the safety of staff, building, and upholding house policies.
• Assists with maintenance and upkeep of the Viewpoint and Midway areas.
• Ensures rental equipment remains clean, organized, fully stocked, and maintained to minimize loss and costs.
• Checks and restocks necessary supplies in all areas.
• Assists in the rental and resetting of Billiards and Shuffleboards equipment.
• Helps with the set up and break down of special event functions as directed by management.
• Provides game assistance by promptly notifying Support Technicians or Management as needed.
• Directs Guests to Kiosk areas and answers any questions as necessary.
• Ensures Guests adhere to house policies and reports any issues to management.
• Bids farewell to Guests, ensuring satisfaction and inviting them to return.
• Assists other Team Members as needed in support of business demands.
• Fosters a cooperative and harmonious working climate to boost team morale, productivity, and efficiency.
• Adheres to dress guidelines, maintaining a neat, clean, and professional appearance at all times.

Required Qualifications

• Must demonstrate the ability to read and communicate in English.
• Must be at least 18 years of age.

Benefits & Perks

• Medical, Dental, and Vision coverage
• 401K plan
• FREE GAMES and additional perks
• Flexible schedules accommodating school or other jobs