Entry Level Helpdesk Support Specialist

Michigan Professionals Groupover 1 year ago
Walker, Michigan, United States
On-site
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

Our client, a well-known company located in Walker, is now hiring Computer Support Assistants! As an essential member of the Help Desk team—the primary hub of technical assistance and support related to computer systems, hardware, and software—you will support the Help Desk Support Specialists by answering users' questions, training users on basic system and computer functions, addressing system and user issues, and resolving problems in a timely and professional manner. You will also work closely with the entire IT team and interact with system as well as computer users across the company.

Key Responsibilities

  • Answering users' questions
  • Training users on basic system and computer functions
  • Addressing system and user issues
  • Resolving issues in a timely and professional manner

Required Skills

System Administration
Live Chat Support
Customer Service
Troubleshooting
User Training
Technical Support