Sales Operations Associate

Position Overview

The Sales Ops Associate is tasked with overseeing all post-sale activities for assigned client accounts. This includes client account management, managing post-sale stewardship, coordinating campaign management activities, generating post-sale reports, and providing exemplary client support and management. The role focuses on managing client campaigns, while also nurturing and expanding partner relationships. The ideal candidate excels in a fast-paced setting, confidently takes responsibility for outcomes, and is dedicated to achieving impactful results from beginning to end.

Compensation: $29.61 - $36.19 per hour
Location: US-CO-Colorado (Remote Employees)
Schedule: Hybrid schedule for Denver area (3 days in office, 2 days remote) or fully remote in other areas with occasional travel

Key Responsibilities

• Support the sales team on various client campaign related tasks including, but not limited to, coordinating with the client on the insertion order (IO) or contract, checking the product inventory, booking the inventory for client campaigns, and managing fulfillment of the client campaigns.
• Manage client campaign bookings on the CRM (Salesforce) and other relevant systems.
• Book and manage media inventory based on campaign needs.
• Work with sales and other teams to ensure KPIs are met.
• Collaborate with internal teams to fulfill client campaigns.
• Manage client campaigns, including providing regular updates or revisions.
• Monitor campaigns closely, provide detailed campaign reports, communicate relevant metrics, and offer insights to enhance campaign performance and client retention.
• Address client inquiries and requests promptly and effectively.
• Regularly meet with team members to discuss progress and explore improvements in sales operations and support processes.
• Build and strengthen client relationships to secure long-term partnerships.
• Contribute to the development and management of account management process documentation.

Required Qualifications

• Education: BA/BS degree in business, or a related field preferred
• Professional experience in sales support, sales operations, or a customer service role
• 2-5 years of Sales Operations or Account Management experience
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment

Preferred Qualifications

• Experience in Ad Tech and/or Digital Account Management
• Experience in the media and/or electronics industry is highly desirable

Benefits & Perks

• Medical, Dental, and Vision Insurance
• 401k with Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Cafe with Catering Option for Busy Lifestyles
• 24/7/365 On-site Gym and Lockers, free for use by all employees
• Bike Racks
• And more!