Regional Technical Support Engineer

Regional Technical Support Engineer

Location: Tomball, TX (Houston Area)

Compensation: $83,000 – $130,000 Base Salary

Industry: Clean Energy | LNG | Cryogenics | Industrial Manufacturing | Rotating Equipment

Be the Technical Expert Behind Critical Clean Energy Infrastructure

This is not a standard service engineering role.

This is an opportunity to become the technical authority supporting highly specialized cryogenic and rotating equipment systems that power critical industrial gas, LNG, marine, and clean energy operations across North America.

As the Regional Technical Support Engineer, you will play a pivotal role supporting service centers, field service teams, engineering groups, and customers by solving complex technical challenges that directly impact reliability, uptime, safety, and customer confidence.

You’ll lead root cause investigations, provide advanced troubleshooting expertise, support warranty and reliability initiatives, and influence long-term engineering and operational improvements across the organization.

If you thrive in high-impact technical environments, enjoy solving difficult equipment challenges, and want to work with advanced industrial technologies that support cleaner and more sustainable operations worldwide — this role offers both visibility and long-term growth.

Why This Role Stands Out

• Serve as a regional technical authority within a highly specialized and growing industry
• Directly influence product reliability, service performance, and customer satisfaction across North America
• Work hands-on with advanced cryogenic systems, rotating equipment, and industrial process technologies
• High-visibility role partnering with field service, engineering, operations, and leadership teams
• Opportunity to lead root cause investigations and drive continuous improvement initiatives
• Collaborate across service centers, workshops, customer sites, and global operations
• Join an organization helping support safer, greener, and more sustainable industrial infrastructure worldwide

What You’ll Be Responsible For

Advanced Technical Support

• Provide advanced troubleshooting and diagnostic support for complex cryogenic and rotating equipment systems across North America
• Serve as the primary technical escalation point for field service teams and service centers
• Support workshops with engineering decisions involving repair methodologies, part usability, and rework disposition
• Maintain and expand technical expertise across both current and emerging product lines

Customer & Field Support

• Address customer technical concerns with urgency, professionalism, and a solutions-oriented mindset
• Support field service teams before, during, and after customer site interventions
• Promote a strong customer-focused culture throughout the service organization
• Develop detailed repair, overhaul, and technical service reports for customers

Root Cause & Continuous Improvement

• Lead root cause investigations involving equipment failures, reliability concerns, and product quality issues
• Implement corrective and preventive actions to minimize recurrence and improve long-term performance
• Analyze customer feedback, complaint trends, and warranty data to identify systemic improvements
• Support continuous improvement initiatives focused on reliability, operational performance, and service execution

Warranty & Reliability Management

• Oversee warranty claim evaluations, approvals, documentation, and resolution processes
• Analyze warranty KPIs and performance trends while reporting findings to leadership teams
• Maintain accurate technical and warranty records
• Provide engineering and operational recommendations driven by reliability and performance data

Knowledge Sharing & Technical Development

• Develop technical documentation, service bulletins, presentations, work instructions, and communication materials
• Support internal knowledge-sharing initiatives across North American operations
• Contribute to standardized technical guidance and best practices throughout the organization

What We’re Looking For

• Bachelor’s degree in Mechanical Engineering or related technical discipline
• 10+ years of experience within industrial manufacturing, aftermarket service, or technical service environments
• Strong experience supporting rotating and reciprocating equipment systems
• Background working with cryogenic processes and industrial systems
• Advanced troubleshooting, root cause analysis, and diagnostic expertise
• Strong written and verbal communication skills
• Ability to influence cross-functional teams in fast-paced technical environments
• Strong customer-facing and problem-solving mindset
• Willingness to travel regionally and globally as business needs require

Ideal Backgrounds

• LNG and cryogenic equipment
• Rotating equipment and turbomachinery
• Industrial gas systems
• Compressors, pumps, and process systems
• Industrial aftermarket service organizations
• Field service engineering and reliability engineering
• Heavy industrial manufacturing and repair operations

About the Company

This global industrial technology organization is a recognized leader in cryogenic pumps, heat exchangers, process systems, and industrial gas solutions supporting LNG, marine, industrial gas, and clean energy markets worldwide.

Their technologies help customers improve operational efficiency while advancing safer, cleaner, and more sustainable industrial operations. Backed by innovative engineering, global resources, and a strong commitment to reliability and sustainability, the organization continues to play a major role in supporting critical infrastructure around the world.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.

Skills:

• Alternative Energy
• Analysis Skills
• Best Practices
• Communication Skills
• Continuous Improvement
• Corrective Action
• Cross-Functional
• Customer Relations
• Customer Satisfaction
• Customer Support/Service
• Customer/Client Research
• Documentation
• Environmental Impact
• Heat Exchanger
• Identify Issues
• Industrial Cleaning
• International Operations
• Leadership
• Liquified Natural Gas (LNG)
• Manufacturing
• Manufacturing Operations
• Manufacturing Technology
• Manufacturing/Industrial Processes
• Mechanical Engineering
• On Site Support
• Operational Improvement
• Operational Strategy
• Organizational Development/Management
• Performance Analysis
• Performance Metrics
• Presentation/Verbal Skills
• Problem Solving Skills
• Process Improvement
• Pumps
• Reliability Engineering
• Root Cause Analysis
• Sustainability
• Technical Leadership
• Technical Support
• Technical Writing
• Trend Analysis
• Usability Engineering
• Willing to Travel
• Writing Skills

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