Sr. Analyst, Operations Analytics, Burger King

Position Overview

Ready to make your next big professional move? Join us on our journey to build the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS® – with decades of service and strong community ties. Through its Restaurant Brands for Good framework, RBI is committed to sustainable outcomes that benefit food, the planet, people, and communities.

The Senior Analyst, Operations Analytics plays a vital role in enhancing the guest experience and operational efficiency by building dashboards, generating insights, and collaborating across Marketing, Digital, Finance, and Operations. This role supports data-driven strategies to optimize restaurant performance.

Location: Miami, FL

Schedule: 5 day, in-office work schedule

Key Responsibilities

• Analyze key performance metrics such as Guest Satisfaction, Speed of Service, Brand Audits, and Training Completions to identify trends and improvement areas.
• Conduct root cause analysis to address underperformance and recommend strategic actions.
• Use guest feedback and other data sources to drive continuous improvement in guest experience and operational performance.
• Develop and maintain dashboards, reports, and tools (primarily using Tableau) that enable stakeholders to track performance and make data-driven decisions.
• Prepare regular reports on metrics such as drive-thru utilization, hours of operation, and guest satisfaction, sharing insights with leadership and field teams.
• Partner with teams across Operations, Marketing, Digital, Finance, and Training to share insights and support improvement initiatives.
• Collaborate with internal and external stakeholders, including franchisee partners, to gather feedback and support key projects.
• Support the development and implementation of operational strategies based on insights and performance data.
• Ensure data accuracy by working closely with the RBI data team and verifying data quality from various sources.
• Manage ongoing data requests and strategy expansions to incorporate new data sources and feedback.
• Contribute to ad hoc projects and initiatives, creating presentations to communicate findings and recommendations to senior leadership.
• Lead analysis on test markets and other initiatives to assess impact on operational metrics and inform future decisions.

Required Qualifications

• 2+ years of experience in an analytical role in operations, marketing, or financial analytics.
• Bachelor’s degree in Business, Data Science, Statistics, Finance, or a related field.
• Strong skills in SQL and experience with data visualization tools such as Tableau or Power BI; knowledge of Snowflake and Alteryx is a plus.
• Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and presentation.
• Strong critical thinking, problem-solving skills, and attention to detail.
• Excellent communication skills with the ability to convey insights to stakeholders at all levels.
• Ability to work independently and collaboratively in a fast-paced, cross-functional environment.
• Passion for enhancing the guest experience and knowledge of QSR industry metrics.

Benefits & Perks

• Benefits focused on physical, mental, and financial wellness, including a comprehensive global paid parental leave program, free telemedicine, and mental wellness support.