IT Database & Network Administrator

Database Management Responsibilities

• Administer and maintain organization databases, including installation, configuration, upgrades/patching, and routine health checks.
• Monitor database performance and capacity; troubleshoot issues (e.g., slow queries, connectivity, storage growth) and coordinate remediation with application owners or vendors.
• Partner with end users and stakeholders to understand database/reporting requirements and ensure database systems meet organizational needs for availability, performance, data integrity, and secure access.
• Develop, maintain, and support data reporting solutions, including generating data extracts, supporting scheduled reports/dashboards as applicable, validating data accuracy, and partnering with stakeholders to deliver timely, usable reporting.
• Train and support users on database-related processes and reporting tools (e.g., running reports, interpreting outputs, proper data entry practices) and develop simple job aids as needed.
• Implement and maintain database security controls, including user access, least-privilege permissions, authentication, and auditing/log review in coordination with IT security practices.

Network Management Responsibilities

• Provide backup operations support for core network services (LAN/WAN, internet, Wi-Fi, VPN), including monitoring, incident response, and performance/capacity management.
• Assist with administration, troubleshooting, and maintenance of network infrastructure (switches/routers/firewalls/wireless/cabling), including patching/firmware and configuration backups.
• Support network security and access (firewall rules, segmentation, VPN, least-privilege/MFA), and review logs/alerts to remediate issues.
• Maintain network documentation (diagrams, configs, inventories, procedures) and support standards, procurement/vendor coordination, and change management.
• Support resiliency for network and core services, including DNS/DHCP/IP addressing, backup/DR documentation, and periodic testing.
• Provide support and user guidance for network services/tools; triage/resolve tickets and coordinate escalations with vendors/MSPs.

Education

Education in information technology related field and work experience in network administration combination preferred with more than 4 years total.

Core Competencies

• Strategic Thinking
• Leadership and Influence
• Confidentiality and Integrity
• Change Management
• Relationship Building

Additional Requirements

Requirements: The requirements contained in this description are representative of the knowledge, skill, and/or ability required and may not include all job duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Communication Skills: Must have superior verbal and written skills and be able to communicate effectively in English, both orally and in writing, and be able to comprehend same. Ability to read, analyze, and interpret documents including, but not limited to, event contracts and member communications. Ability to effectively communicate the Chamber’s mission and goals.

Numerical Skills: Strong numerical skills to ensure accuracy in financial records and operational reporting.

Problem Solving: Ability to define problems, collect data, and establish facts. Ability to interpret and solve practical problems and deal with a variety of concrete and abstract variables. Using sound judgment, able to analyze and prioritize tasks in a meaningful manner to ensure work is done in a timely and organized manner.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to stand; walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds including moving boxes of event materials. The employee must be capable of operating typical office equipment including but not limited to computers, phones, photocopiers, and fax machines. Specific vision abilities required by job include close vision with full color spectrum.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position is in our Harrisburg office, where the noise is usually quiet to moderate. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

Company Culture

All PCI Services employees must display a positive, collaborative attitude and must possess the ability to effectively interact with coworkers, members, and the public. Additionally, all PCI Services employees must be cognizant of their individual role as a public representative of the PA Chamber and convey a professional organizational image. This position is exempt and is compensated based on a set salary. This position supervises others. Duties and responsibilities are subject to change with or without notice.

Job Summary

The Database & Network Administrator is primarily responsible for database management to support organizational applications and reporting needs, including database availability, performance, security, and backup/recovery. This position also supports the Company’s network infrastructure and services by installing, maintaining, evaluating, and troubleshooting network systems and equipment to ensure reliable operations. The Database & Network Administrator ensures the continuity and operation of computer systems, databases, and network services while communicating in a user-friendly, professional manner so end users can accomplish business tasks. This role provides technical support, expertise, and project coordination to install and maintain software, modify or repair hardware, and resolve technical problems. The position receives, prioritizes, documents, and actively resolves end-user helpdesk requests using diagnostic and ticket-tracking tools, and may require in-person, hands-on desktop support.