UX Content Writer

Pay rate range

$40/hr. to $44/hr.

Role Overview

As a UX Content Writer at Client Insurance, you are responsible for executing end-to-end product messaging across user flows, ensuring that all user-facing content—from primary actions to edge cases and error states—is complete, consistent, and ready for production.

You will work within established content strategy and design system guidelines to write, document, and deliver UX content across features and products, with a strong emphasis on completeness, clarity, and usability.

This role is highly collaborative and delivery-focused, requiring close partnership with UX designers, product teams, and stakeholders to ensure that all messaging needs are identified, written, and implemented within defined sprint timelines.

Key Responsibilities

End-to-End UX Writing & Flow Completion

• Write UX content for complete user journeys, including:
• Primary flows
• Edge cases
• Empty states
• Error and validation messaging
• Ensure all flows are fully resolved from start to finish, with no missing or undefined messaging
• Deliver production-ready content within planned sprint cycles
• Maintain alignment with design system standards and content guidelines

Error & System Messaging Ownership

• Own creation of error states, validation messages, and system feedback content
• Ensure messaging clearly communicates:
• What happened
• Why it happened (when appropriate)
• What the user should do next
• Collaborate with UX designers to review and refine error flows
• Support content strategist review and sign-off to ensure consistency and quality

Cross-Product Content Coverage

• Partner with product, design, and engineering teams to ensure all messaging needs are identified early
• Proactively identify gaps in messaging across products, features, or flows
• Ensure consistency of messaging across multiple products or surfaces
• Adapt content appropriately while maintaining shared terminology and tone

Documentation & Handoff

• Document UX content clearly for:
• Design specifications
• Developer handoff
• Future reuse and iteration
• Maintain up-to-date records of:
• Flow-level content
• Error states and variations
• Messaging patterns
• Ensure content is easily understandable and implementable by partners

Collaboration & Process Integration

• Under direction of UX Designer, partner with
• Product managers (requirements and scope)
• Engineers (implementation feasibility)
• Participate actively in sprint ceremonies and planning sessions
• Manage workload to meet delivery expectations across concurrent projects

Expectations for Delivery

• Complete assigned flows within the appropriate number of sprints
• Ensure no missing, unclear, or inconsistent messaging at handoff
• Deliver content that requires minimal rework after strategist review
• Balance speed and quality in a fast-paced, partner-driven environment

Skills:

Communication Skills, Content Delivery/Distribution, Insurance, Marketing/Promotional Messaging, Product Design, Sprint Planning, Strategic Planning, Systems Maintenance, Team Player, Technical/Engineering Design, Usability Engineering, User Experience Design (UXD), User Interface/Experience (UI/UX), Writing Skills

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Intelliswift Software Inc