AUDIO VISUAL TECHNICIAN (ON CALL)

Position Overview

We are hiring immediately for on-call AUDIO VISUAL TECHNICIAN positions at FirstWave On-Call, located at 123 East Scott Avenue, Newark, New Jersey 07065. Schedule is on-call and days/hours may vary. Compensation: $25.00 per hour to $40.00 per hour. Prior technical support experience is preferred. Applications are submitted online – you may also apply via text by messaging JOB to 75000 and providing requisition ID 1482481. This role ensures that all audio visual requirements requested by clients are met, maintains positive customer relationships, and ensures timely service responses. Eurest values diversity, inclusion, and excellence in service.

Key Responsibilities

• Review customer and meeting planner requests from the reservation system; provide equipment/assistance at the required time and place.
• Gather information from email and phone communications and distribute it to the assigned contact.
• Provide problem escalation support and issue resolution, following up on service challenges and collaborating with the manager for corrective action.
• Deliver technical assistance for meetings and events requiring audio visual services.
• Follow established SOPs for audio-visual support as directed by the AV Manager and Director of Technology and Operations.
• Perform weekly preventative maintenance room sweeps and report findings through the database.
• Change data projectors, lamps, and cabling components for integrated systems across the portfolio.
• Review equipment operation with customers to ensure comfort and proper usage.
• Offer hands-on assistance with equipment operation and troubleshooting as needed.
• Educate staff and customers on the basics of all AV equipment in the facility.
• Maintain metrics for room equipment inventory and record repairs or replacements in conference rooms.
• Communicate with co-workers and service partners to share updated information.
• Assist with conference room setups, breakdowns, and other support tasks.
• Keep the A/V storerooms organized and well-managed.
• Perform other duties as assigned.

Required Qualifications

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Benefits & Perks

• Associates enjoy a range of benefits including a Retirement Plan, Associate Shopping Program, Health and Wellness Programs, and a Discount Marketplace.
• Additional perks include Identity Theft Protection, Pet Insurance, and Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity, Legal Services, Choice Auto and Home Program).
• Full-time positions further offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, a Employee Assistance Program, and Flexible Spending Accounts (FSAs).
• Associates may also be eligible for paid and/or unpaid time off benefits as per applicable federal, state, and local laws.