Hotel Front Desk Manager

Position Overview

At Kingstory Overseas Hotel Management USA LLC, we are seeking a Night Auditor / Front Office Agent who will close the day, ensure all revenues, receipts, and ledgers are balanced, check guests in and out, process room and miscellaneous postings, secure credit, answer questions and telephones, and provide maximum levels of guest service to support the hotel's rooms division. Location: Serene Vegas Boutique Hotel located on Harmon Ave 89169.

Responsibilities:

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in.
• Keep records of room availability and guests' accounts using a computerized property management system.
• Perform simple bookkeeping activities, such as balancing receipts and revenues for the day.
• Review accounts and charges with guests during the checkout process.
• Contact overnight housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Answer inquiries pertaining to hotel services, guest registration, and information on shopping, dining, entertainment, and travel directions.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer all incoming phones in three rings or less.
• Complete "bucket checks" to ensure all accounts are current and compliant with standards established by the hotel's Controller and Front Office Manager.
• Compute bills, collect payments, and make change for guests.
• Issue room keys.
• Post charges for rooms, food, liquor, or telephone calls either manually or by using computers.
• Contact housekeeping or maintenance staff when guests report problems.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.