Field Service Manager

Key Responsibilities

• Direct, manage, train, motivate, and monitor Field Service Technicians
• Ensure safety practices
• Review paperwork and timecards
• Recruit, interview, develop, and evaluate service personnel
• Counsel direct reports
• Maintain good customer relations and improve customer retention
• Maintain direct contact with current or prospective customers
• Resolve complaints
• Prepare customer service repair quotes, presentations, and cost reports
• Pursue and develop new service business
• Administer Company goals and policies
• Maintain paper flow, records, and reports

Requirements

• High school diploma
• Prior experience as a Field Service Technician
• Prior experience as a Dispatcher and/or Supervisor preferred
• Strong technical/repair knowledge
• Good communication, interpersonal, motivational, and computer skills
• Microsoft Office Suite experience
• Valid driver's license
• Good driving record
• Ability to safely operate lift trucks
• Legally authorized to work in the United States
• No current or future work-authorization sponsorship available

Core Competencies

Demonstrates strong leadership in managing and training Field Service Technicians while ensuring safety practices and maintaining customer relations. Proficient in preparing service quotes and reports, with a focus on developing new service business.

Highest-signal resume keywords

• Field Service Management
• Technical Repair Knowledge
• Customer Relations
• Microsoft Office Suite
• Team Leadership

ATS Optimization Keywords

Hard Skills

• Field Service Technician Experience
• Dispatcher Experience
• Safety Practices
• Repair Quotes Preparation
• Record Keeping

Soft Skills

• Communication Skills
• Interpersonal Skills
• Motivational Skills

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Customer Retention
• Service Personnel Development
• Lift Truck Operation

Tools & Technologies

• Microsoft Office Suite