Entry Level Customer Service Representative

Position Overview

At ELEVANCE NYC, we believe in creating deep, long-lasting relationships with our customers by fostering positive, helpful, and straightforward face-to-face interactions. We are seeking an Entry Level Customer Service Representative for a full-time on-site role in New York, NY. In this role, you will manage customer inquiries, provide product and service information, resolve issues, and ensure high levels of customer satisfaction while building and maintaining strong customer relationships.

Key Responsibilities

• Manage customer inquiries effectively.
• Provide accurate product and service information.
• Resolve product and service problems promptly.
• Ensure high levels of customer satisfaction.
• Build and maintain strong customer relationships.

Required Qualifications

• Customer Service, Customer Support, and Customer Experience skills.
• Ability to ensure high levels of customer satisfaction.
• Strong interpersonal and communication skills.
• Problem-solving and critical thinking skills.
• Ability to work effectively in a team-oriented environment.
• High school diploma or equivalent required.

Preferred Qualifications

• Experience in a customer-facing role is a plus.
• Bachelor's degree preferred.