Enrollment Agent I

Position Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint, and facial recognition solutions top independent benchmarking for accuracy, fairness, and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move freely. With 4000+ employees worldwide and 150+ partners globally, we offer more than just a job – we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric-based technology. Learn more here.

Key Responsibilities

• Provide superior customer service to internal and external customers.
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software.
• Verify customer identity and scan required documents into the database system.
• Successfully complete required biometric and data capture processes and paperwork for each customer.
• Track processing time for each applicant and ensure applicants are processed in the appropriate order.
• Perform biometric processing including capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards.
• Identify win-win opportunities to provide more products and services to customers.
• Create opportunities to add value for customers through upselling of retail products and services (if applicable).
• Adhere to all company and departmental employment policies regarding security and confidentiality to safeguard applicant documents and information.
• Adhere to Enrollment Center standards including signage, branding, and employee attire policies.
• Perform Enrollment Center sustainment responsibilities on a daily basis.
• Execute administrative duties such as timekeeping, shift scheduling, daily activity reports, card and equipment inventory, and submitting updated enrollment center photos along with requisitioning supplies, troubleshooting, or equipment modifications when necessary.
• Represent the company and supported programs in a professional and customer-oriented manner.
• Support Customer Service Registration and Reservation activities as necessary.
• Successfully complete time-sensitive trainings and briefings as assigned.
• Perform similar work-related duties as assigned.

Required Qualifications

• Must be a US citizen.
• High school diploma or equivalent degree.
• Minimum one (1) year of applicable experience.
• Proficiency in Microsoft Office Suite is required.
• Evening and weekend work may be required.
• Must be at least 18 years old.
• Must successfully pass background screenings including criminal history, education, credit, and drug screening, as well as obtain any required program-specific credentials and certifications.

Preferred Qualifications

• Previous experience processing credentials is a plus.
• Previous sales experience preferred.

Benefits & Perks

• Compensation: The US base hourly range is $17.75-$24.13/hr.
• Benefits: Includes a competitive total rewards package with opportunities for team member growth and success.