Access Center Specialist ; Jacksonville

Position Overview

Nemours is seeking an Access Center Specialist (Full-Time) to join our Jacksonville, Florida team. This is a hybrid position. The specialist will communicate with patients and providers via telephone to ensure accurate, prompt, and courteous scheduling of specialty appointments per division guidelines. In this role, you will obtain and enter accurate demographic and insurance information for all encounters, discuss financial obligations with patient families, collect payments or escalate to Financial Advocates when appropriate, and monitor registration and insurance-related items to ensure timely claim filing. You will work collaboratively with various departments to meet all patient access needs while delivering superior customer service.

Key Responsibilities

• Answer calls for assigned clinic specialties using standardized greetings and closures.
• Capture and verify patient demographic, guarantor, legal guardian, and insurance information in the EMR system.
• Schedule appointments in the EMR system following scheduling and insurance guidelines, providing complete appointment details.
• Review electronic communications and process documentation to remain updated on department procedures and promptly notify leadership of any uncertainties.
• Collect copays, outstanding balances, and any applicable prepayments at the time of scheduling, partnering with Financial Advocates when needed.
• Identify, address, and if necessary, escalate complaints using the established guidelines.
• Perform all other duties as assigned by the supervisor.

Required Qualifications

• High School Diploma required.
• More than one (1) year of customer service, medical office, or call center experience.

Preferred Qualifications

• NAHAM certificate (National Association of Healthcare Access Management) – CHAA preferred.

Benefits & Perks

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments, and quality improvement
• Mortgage assistance, relocation packages, and 403B with employer match
• Licensure, CME, and dues allowance
• Not-for-profit status with eligibility for Public Service Loan Forgiveness
• For those in Florida, benefit from no state income tax; Delaware residents enjoy a moderate tax structure