Senior Representative, Risk Operations at Taskrabbit

Key Responsibilities

• Take the lead in implementing and executing strategies to detect, prevent, and swiftly mitigate fraud and risk incidents, always keeping the customer experience at the forefront.
• Develop an in-depth understanding of the unique challenges associated with fraud and risk execution, fostering a positive and secure environment for clients, Taskers, and internal employees.
• Execute with a sense of urgency, combining it with a genuine commitment to executing customer-centric fraud prevention and resolution.
• Leverage qualitative and quantitative data to drive the execution of fraud and risk mitigation strategies continually, with a focus on enhancing the overall customer experience.
• Identify emerging trends and execute logical reasoning in decision-making, prioritizing the execution of secure and satisfaction-driven measures for our stakeholders.

Required Qualifications

• Minimum of 1 year of execution-focused experience in fraud and risk mitigation within a customer service or related role.
• Exceptional problem-solving skills, with a proven track record of executing solutions for complex fraud and risk issues, always considering the impact on the customer.
• Strong sense of ownership and disciplined curiosity, driving the execution of proactive identification and implementation of effective fraud and risk mitigation strategies with a customer-first mindset.
• Empathetic communication skills, with the ability to execute connections with stakeholders on a personal level, ensuring a positive customer experience.
• Detail-oriented mindset with a commitment to executing top-notch service in the realm of fraud and risk execution.
• Available full-time (40 hours / week); ability to work weekends and bank holidays.

Benefits & Perks

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• Compensation: Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.