Site Delivery Lead - Desktop Support

CTS_ 56532-1

Site Delivery Lead

Pharmaceutical / Cognizant

Jacksonville, FL 32202 (100% Onsite)

$50/hr. W2 (max)

Skill

Years of Exp. Last Used

• Desktop Support
• GxP Assessment
• Pharma manufacturing experience
• Lead Project / Project Delivery Experience

Top Skills Required :

• Experience in Manufacturing, Labs, and Logistics.
• Experience in Lead / Project Management
• Excellent Communications Skills written and verbal
• Health Care / life Sciences domain Knowledge
• Customer facing requiring a high degree of emotional intelligence. Project leadership background is a plus.

Job Description/ Responsibilities

A senior IT Delivery Lead to support Technology Services for Manufacturing, Logistics, and Labs (MLL). The resource will deliver infrastructure, application, and platform Build and Run services in alignment with Pharmaceutical Technology Services (JJTS) standards, governance, and regulatory requirements.

• Execute day-to-day IT service delivery supporting manufacturing, logistics, and laboratory operations.
• Coordinate incident, problem, change, and release activities per JJTS ITSM processes.
• Monitor service health, manage and escalate major incident response.
• Serve as the IT delivery point of contact for site technical services.
• Provide service status reporting and escalate delivery risks with IT Site Leader and Leadership.
• Execute services in compliance with GxP, CSV, FDA, Site QMS, and JJT QMS requirements.
• Coordinate across internal teams and external vendors for agile demand and project quoting and execution.
• Direct local IT operations support staff for network and desk side contract services.
• Collaborate with internal BT, OT and Tech OPs Teams to deliver IT solutions to deliver on business roadmaps.
• Manage and coordinate site network TLM/ALM & PCLM activities with business and internal network teams.
• Reliable execution of IT Build and Run services.
• Timely incident and service request resolution.
• Complete and accurate ITSM records.
• Regular service performance reporting.
• Audit-ready documentation.

Required Skills & Experience

• 5+ years Manufacturing or Supply Chain IT experience in regulated GXP environments.
• Experience in understanding network topology.
• Knowledge of Firewall, Router, Switch, Appliance usage.
• Experience supporting GxP and validated systems.
• Strong ITSM (incident, change, problem) knowledge.
• Knowledge of IRIS, CClientB and JIRA tools.
• Experience in multi-vendor delivery environments.
• Windows 10/11 OS Skills.
• Microsoft Office Outlook, Excel, Word, Power Point

Skills:

Atlassian JIRA, Biology, Biotech and Pharmaceutical, Communication Skills, Customer Relations, Desktop Administration, Drug Manufacturing, FDA (Food and Drug Administration), Firewalls, GxP, Healthcare, IT Service Management (ITSM), Incident Response, Information Technology & Information Systems, Laboratory Operations, Leadership, Logistics, Maintenance Services, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Network Routers, Network Support, Network Switching, Network Topology, Operating Systems, Operational Support, Performance Analysis, Presentation/Verbal Skills, Project Execution, Project/Program Management, Regulatory Requirements, Service Delivery, Supply Chain, System Validation, Technical Delivery, Technical Leadership, Technical Operations, Technical Support, Time Management, Writing Skills

Resource Logistics, Inc.

Company Size:

500 to 999 employees

Industry:

Medical Devices and Supplies