Hotel Operations Manager - Marriott Property

Job Description

The Operations Manager plays a vital role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring optimal performance, and driving continuous improvement in both guest and associate satisfaction. Operating hands-on, the Ops Manager is involved in managing hourly staff, including scheduling, directing, overseeing daily activities, and providing training.

Key Responsibilities:

• Commitment to Guest Experience: Demonstrates and fosters a 100% commitment to delivering the best possible experience for guests.
• Managerial Functions: Gains proficiency in all managerial functions and operations at the hotel level, collaborating closely with other managers.
• Training and Compliance: Ensures timely training of all associates, promoting adherence to company policies, and reporting safety and security issues promptly.
• Operational Excellence: Upholds and enforces compliance with policies, rules, and standards at the property level, driving company initiatives to enhance revenue, reduce costs, and improve satisfaction.
• Guest Service Resolution: Serves as the first level of management contact for guest service issues, resolving them promptly or escalating to the GM when necessary.
• Leadership and Professionalism: Demonstrates professionalism, embraces a service-oriented culture, and treats guests and associates with respect and kindness.
• Revenue Maximization: Actively engages with guests to identify lead generation opportunities and assists with their future travel needs.
• Budgetary Control and Oversight: Assists the GM in budgetary control measures, including labor monitoring, room expense control, and maintaining PAR levels through Daily Management.
• Teamwork and Training: Assists in interviewing, onboarding, and training new associates, fostering a positive work environment through teamwork, energy, enthusiasm, and recognition.
• Multi-Tasking and Relief Duties: Actively participates in daily team meetings, provides guidance, encouragement, and corrective action when necessary. Performs other relief or back-up duties as needed, including front desk coverage and housekeeping.
• Collaboration and Coordination: Collaborates closely with the Housekeeping Manager, oversees the housekeeping department when necessary, and ensures cleanliness standards are met.
• Administrative and Financial Responsibilities: Manages the purchase order process, oversees accounting processes, including billing, accounts payable/receivables, and ensures timely payroll submissions.
• Overall Housekeeping Oversight: Oversees the entire housekeeping operation, ordering and tracking inventory, and ensuring top priorities are clean rooms, guest satisfaction, and associate satisfaction.

Job Type:

Job Type: Full-time

Pay:

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Paid time off

Additional Information:

People with a criminal record are encouraged to apply

Experience:

• Experience: Marriott: 1 year (Required)
• Experience: Lightspeed PMS: 2 years (Required)

Ability to Commute:

Ability to Commute: Miami Beach, FL 33140 (Required)

Ability to Relocate:

Ability to Relocate: Miami Beach, FL 33140: Relocate before starting work (Required)

Work Location:

Work Location: In person