Seasonal, Operations Technical Specialist

Position Overview

At H&R Block, our mission is to help people while inspiring confidence in our clients and communities. As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block’s tax office network—ensuring that each office is properly set up, maintained, and meets overall brand standards throughout the tax season.

Key Responsibilities

• Perform basic building maintenance such as replacing light bulbs, ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages.
• Deliver supplies and materials to and from tax office locations in a timely and organized manner.
• Support the annual setup and closing of seasonal tax offices by following planograms, installing window clings, electrical lightboxes and open signs, ensuring office cleanliness, and performing custodial work.
• Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst.
• Maintain an inventory of district resources and track/control hot spare computer equipment.
• Document hardware problems and resolutions within the ticketing system.
• Keep up-to-date with technical knowledge of the department’s supported products and systems.
• Participate in all required training relevant to the position and perform other duties as assigned.

Required Qualifications

• Education: High school diploma or equivalent.
• Knowledge of Outlook and Microsoft Suite applications, including the use of virtual tools.
• Basic IT knowledge with the ability to set up, maintain, and troubleshoot computer hardware.
• Reliable transportation to travel between office locations as necessary.
• Ability to work independently and lift up to 55 pounds.
• Strong decision-making, analytical, and problem-solving skills.
• Excellent organization, prioritization, project coordination, and time management skills.
• Effective oral, written, and interpersonal communication skills.
• Ability to follow directions accurately.

Benefits & Perks

• Compensation: Pay Range: $17.64 - $26.49. Local minimum wage laws apply and individual pay decisions are based on factors such as experience, education, skill, performance, and geographical location.
• Competitive benefits including medical and prescription drug coverage.
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan), Employee Assistance Program, virtual fitness center programs, and associate discount program.
• Automatic enrollment in Business Travel Accident Insurance.
• Access to the Associate Tax Prep benefit.