Director of Operations, Pool & GVA, North America

Position Overview

The Director of Operations, Pool & GVA is the national owner of CEVA’s Pool Distribution and Ground Value-Added (GVA) warehouse operations across the United States. Focused on four-wall warehouse execution, this role oversees all districts, operational performance, P&L delivery, capacity utilization, efficiency, and productivity across all Pool and GVA facilities.

Travel is required at least 60% of the time with approximately 90% within the U.S. and 10% outside of the U.S.

Key Responsibilities

• Lead all Pool & GVA operations nationwide (districts), ensuring consistent service execution and adherence to KPIs.
• Own the P&L for all Pool and GVA sites, ensuring strong financial performance and cost discipline.
• Drive warehouse operational excellence including space utilization, labor productivity, inbound/outbound performance, and accuracy.
• Ensure no empty warehouse space—actively manage, sell, and optimize capacity.
• Build and execute the national growth strategy for Pool and GVA in collaboration with Sales and Product Development.
• Implement continuous improvement initiatives to enhance throughput, efficiency, and customer satisfaction.
• Partner with Customer Service and Account Management teams to ensure seamless customer experience and proactive issue resolution.
• Ensure compliance with safety, regulatory, and operational standards across all facilities.

Required Qualifications

• Bachelor’s degree in supply chain, Business, Industrial Engineering, or related field.
• 10+ years of warehouse, distribution, or value-added logistics leadership experience.
• Proven track record managing multi-site warehouse operations and full P&L ownership.
• Expertise in warehouse KPIs, labor management, productivity, flow optimization, inventory accuracy, and space utilization.
• Strong knowledge of WMS systems, warehouse processes, and continuous improvement methodologies.
• Customer-focused mindset with the ability to partner with sales and commercial teams for growth initiatives.
• Strong leadership and coaching skills across operational teams.
• Excellent analytical and problem-solving abilities.
• Ability to build scalable processes, drive efficiencies, and maintain regulatory compliance.
• Bachelor’s degree in business, Transportation, Logistics, Supply Chain Management or a related field, or equivalent combination of work experience and completion of the LDP Program.
• Minimum 10 years related experience.
• Minimum 5 years supervisory or managerial experience.
• Working knowledge of IT technical disciplines related to systems architecture, operating systems, programming environments and databases; project management methodologies and disciplines in SCM.
• Experience in all areas of transportation, logistics and supply chain operations.
• Experience with WMS and TMS Packages.

Benefits & Perks

• Competitive Paid Time Off
• 401(k)
• Health insurance
• Employee benefits platform offering discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands including pet insurance.
• Competitive compensation package that rewards your hard work and commitment.