On-Site Service Representative (Part Time) (PHILADELPHIA, PA, US, 19154-3805) - Part-time

Position Overview

Work Location Type: Onsite

We're hiring a part-time (20+ hrs/wk, M-F, 8a-early afternoon) On-Site Service Representative in Philadelphia, PA. The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through the customers' inventory management (KeepStock) program.

Compensation: This position is hourly. The anticipated base pay compensation range for this role is $25 to $27 per hour.

About Grainger: W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. In the High-Touch Solutions segment, Grainger offers approximately 2 million MRO products and services including technical support and inventory management. In the Endless Assortment segment, partners like Zoro.com and MonotaRO.com offer access to millions of additional products.

Key Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations; ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

Required Qualifications

• 3 years' experience in a selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Strong collaboration and problem-solving skills.
• Ability to handle different technical and operational issues.
• Must have and maintain a valid driver's license in the state of residence.
• Must carry required levels of automobile insurance.

Benefits & Perks

• Medical, dental, vision, and life insurance coverage available.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (prorated based on start date) and 6 company holidays per year; PTO prorated for part-time employees based on hours.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
• Employee discounts and other benefits.
• Safety shoes provided where applicable.

For additional information regarding Grainger’s benefits, please visit: Benefits Details