Customer Service Executive - English and Spanish speaking

Position Overview

Sirius Support is a fully-remote outsourcing organisation providing top-notch customer support across various technology and service functions. Founded by industry veterans with 40 years of combined experience, we pride ourselves on a culture that values work-life balance, diversity, inclusivity, and continuous improvement. If you enjoy working in a fast-paced, people-centric environment and believe in learning and sharing knowledge, you’ll fit right in.

Key Responsibilities

• Handle tickets submitted via our ticketing system
• Manage inbound technical support phone calls from customers

Required Qualifications

• Prior experience in Customer or Technical Support in a high volume, high quality environment
• Ability to think fast on your feet and be agile in approach
• Strong communication skills with the capacity to be concise and precise
• Excellent typing skills
• A go-getter attitude with a proactive approach and willingness to work on rotating shifts when needed
• A stable internet connection of at least 10 Mbps up and down
• Own a laptop or desktop (PC/Mac/Linux) with a dual core processor and at least 8GB of RAM
• Possess a webcam and headset, and have a quiet place to work
• Intermediate to advanced skills in MS Excel and Google Sheets
• Excellent command of the English language, both written and spoken

Benefits & Perks

• Opportunity to work in one of the few truly global, fully remote organisations
• Exposure to multi-disciplinary areas and a variety of work
• Daily and weekly team/group meetings to foster collaboration
• Regular coaching and mentoring sessions with continuous feedback