Registrar Scheduler-NHC Patient Access Associates

Position Overview

The Registrar Scheduler facilitates the patient flow at a clinic by scheduling, registering, and greeting patients. This role involves scheduling patients for consultations, procedures, and tests; receiving and entering patient demographic, insurance, and billing information; verifying insurance eligibility; and ensuring that any necessary pre-certification/authorization is obtained. The position requires managing multiple tasks efficiently while delivering excellent professional customer service.

Key Responsibilities

• Schedule patients for consultations, procedures, and tests.
• Receive and record patient demographic, insurance, and financial data.
• Verify insurances via electronic systems or by contacting payers.
• Ensure pre-certification/authorization is obtained per payer protocols.
• Manage multiple tasks while maintaining a smooth patient flow and high level of customer service.

Required Qualifications

• Ability to deal tactfully with Associates, patients, visitors, and the general public.
• Basic computer literacy and keyboarding skills.
• Effective written and verbal communication skills.
• Analytical and problem-solving skills.
• Knowledge of commercial and managed care payors and terminology.
• Maintaining up-to-date knowledge of insurance plan requirements.
• Bilingual in English/Spanish.
• Ability to organize and prioritize multiple tasks and work well under pressure.
• Experience Required: One year of experience in scheduling or patient access in a hospital or clinic setting required.
• Education: High school diploma or equivalent required.

Preferred Qualifications

• Knowledge of medical terminology and familiarity with ICD coding.
• Qualifications: Certified Healthcare Access Associate (CHAA) preferred.
• Education: Associate’s degree preferred.
• Training or educational background with medical terminology and familiarity with ICD coding preferred.